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Level 1

Company is not allowing drag n drop or scanned pdfs

I have one company that will not take an attachment from saved pdf or email.  It appears that the attach\list\name folders have not been created.  How do I fix this?

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QuickBooks Team

Company is not allowing drag n drop or scanned pdfs

Let me be the first to welcome you to the Community, @Mar51.


To fix this error, make sure QuickBooks already have a folder for your attachments.

  1. Browse to the location where your company files stored. Default location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files.
  2. Create a new Attach folder.
    1. Rename Attach folder by adding "_OLD" to it.
    2. Create a new folder and name it Attach.
  3. Copy the contents from the old folder.
    1. In the new Attach folder, create a folder that matches the name of the company file. Open the new folder.
    2. Create new sub-folders named Inbox and TXN.
    3. Copy and paste contents over to respective new folders from their old counterparts.
  4. From the QuickBooks Company menu.
  5. Select Documents.
  6. Choose Repair Attached Documents Links.
  7. Click Repair Links.


If you continue to get the same result, please check out this article for additional troubleshooting steps: Troubleshoot PDF problems.


You can refer to this article if in case you want to set up your email in QuickBooks: Set up your email service in QuickBooks Desktop.


Please let me know if you have other concerns with QuickBooks. I will be here than happy to help. Thanks for dropping by and take care!


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