Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hello there, Samity. Let me share some information about missing payment options on your customer's invoices.
Please know that payment processing is an add-on through QuickBooks Payments.
To have this option, you can consider signing up for QuickBooks Payments. If you have one, you'll need to turn it on so your customers can pay directly from an invoice. Click this article to learn more: Turn on online invoice payments in QuickBooks Online.
If you don't have one yet, you can check out this article: Sign up for QuickBooks Payments.
You can also visit this link to learn how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Let me know if you have further questions besides missing payment options in QuickBooks Online. We're here to assist you 24/7.
Hello, we have Quickbooks payments and have been collecting ACH and CC payments via QB for years. Over the last few months, several invoices go out without the payment options but not all. This causes payment delay, customers to ignore invoices, and double working for admins and sales managers.
Is this an identified bug? Is there a timeline for a fix?
Let me help you turn on the payments feature so that your customers can pay directly from an invoice in QuickBooks Online (QBO), @TS Delaney.
You can connect an existing Payments account to QuickBooks Online so your customers can pay for their invoices online.
Here's how:
Now your accounts are connected. You can turn on payment options and process payments by following Step 2 in this article: Receive and process payments in QuickBooks Online with QuickBooks Payments.
If the issue persists after these troubleshooting steps, I recommend contacting QuickBooks Online Support. They have the essential tools and expertise to assess your account, particularly if your customers can't pay their invoices online.
Moreover, you can check out this article for future reference about how to personalize your invoices based on your business needs: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Let me know if there's anything else that you need help with managing your invoices. Don't hesitate to reach us you can always get back to us anytime.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here