Contractors not always showing up in Time Entries, after filling in time for the last pay period.

I appreciate your diligence in identifying this discrepancy with contractor visibility in your time entries screen, @Bob_E. Let's collaborate to resolve this and ensure your contractors are consistently displayed.

The inconsistency you're experiencing is primarily because of the time approval process in QuickBooks Online. Contractors should appear in all relevant date ranges, but unapproved time entries may affect their visibility. Let's address this by verifying and approving the time entries:

For QuickBooks Online (QBO), here's how:

1. Navigate to the Time section and select Time entries.
2. Ensure that it is set to Display by Date before clicking on Approvals. Alternatively, set Display to All workers to approve time.
3. Choose the date range, and from the Status dropdown, select Unapproved.
4. To review timesheets, click on the name of the team member whose timesheets you want to review.
5. Verify that all the information is correct, then click Approve time followed by Approve and lock time.

For QuickBooks Time, follow these detailed steps:

1. Go to Approvals.
2. Choose the report dates and team members.
3. Select Run Report.
4. Select either Select all unapproved or select individual team members.
5. Select Approve Selected.

Additionally, mark as check the Import contractors as team members option in the Preferences section. After that, navigate to the QuickBooks Payroll icon and click on Import to synchronize time entries accurately.

I've included a screenshot for your reference:

To enhance your QuickBooks Online report experience, consider bookmarking these helpful guides for valuable insights on effective report management. 

• Run reports in QuickBooks Online.
• Customize reports in QuickBooks Online.

I'm just a post away if you have questions or need assistance with your time entries, @Bob_E. Click the Reply button to continue this conversation or create a new post. I'm committed to resolving all your issues and ensuring you have a seamless experience with QuickBooks.

I followed your recommendations. All time entries are (and were) approved but still do not display for any time period for any Display by including contractors and all team members. 

Also, I went to QB Time and made sure all of the settings specified were set correctly. The time entries do show up under this month, last month, and custom time period. It seems to me that if they showed up under these time periods, they should show up under this "This Pay Period" and "Last Pay Period". 

Additionally, I cleared my cache and also tried another browser. Same issue. I suppose that I can live with it as it is, but it's not optimal. 

Thanks for giving that suggestion a try and letting us know the results, Bob_E.

To rule out any browser related issues, I recommend clearing the cache. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it becomes too full it can cause certain viewing and performance errors within QuickBooks Online. Clearing the cache will remove anything that's preventing the contractor data and time entries to load properly. Here's how to get this done if you're using Chrome for example:

1. At the top right, click More (three vertical dots).
2. Click More tools and then Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
5. Click Clear data.

The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

If the issue persists, you may consider reaching out to a member of the QuickBooks Online Support Team. The following article provides the steps to get in touch with the team: QuickBooks Online Support

Please feel free to drop a comment below if you have any other questions. I'll be here if you need a hand with anything else.

I am experiencing the same issue and went through the steps suggested but it didn't fix the issue, did you ever find a solution to this problem?

I know the importance of showing the contractors in your time entries, Caden_.

Thank you for following the suggested steps to address the issue. To dig deeper into why the problem continues, I recommend reaching out to our Customer Care Team.

You can contact them by clicking the ? Help button in the top-right corner of your QuickBooks Online account and select Contact Us to chat with a live agent. Be sure to check their support hours to know when they're available.

For assistance in tracking and managing your team's timesheets in QuickBooks Online, you can refer to this article: Track and manage time in QuickBooks Online.

If you have any other questions about QuickBooks, feel free to leave a comment below, Caden_. We're here to help!