Connect with and learn from others in the QuickBooks Community.
Good day, gulfcoastpropert.
I'd be glad to walk you through recording a customer's refund in QuickBooks Online.
Here are the steps:
I have an article here for your reference: Record a customer refund in QuickBooks Online.
Using the steps above, you're able to record a refund for the customer's credit card payment.
You can always tag me directly if you have any other QuickBooks concerns.