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Could someone please walk me through how to refund a customer's American Express payment (through QuickBooks Online)? I've tried several times with no luck.

 
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Could someone please walk me through how to refund a customer's American Express payment (through QuickBooks Online)? I've tried several times with no luck.

Good day, gulfcoastpropert.

 

I'd be glad to walk you through recording a customer's refund in QuickBooks Online. 

 

Here are the steps:

  1. Go to the + New button.
  2. Select Refund Receipt.
    refund.PNG
  3. Enter the required details in the fields.
  4. Click Save and close.
    refund1.PNG

I have an article here for your reference: Record a customer refund in QuickBooks Online.

 

Using the steps above, you're able to record a refund for the customer's credit card payment.

 

You can always tag me directly if you have any other QuickBooks concerns.

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