Hi, @ss_schmellys.
I'm here to share some insights about using the Undeposited Funds in QuickBooks.
The Undeposited Funds account will hold your customer's payment in QuickBooks until you deposit them at your real-life bank account.
The possible reason why the payments remain under the Undeposited Funds account it's because you used it when receiving payments or creating sale receipts.
To remove the payments under Undeposited Funds, you'll have to make a Bank Deposit. Here's how:
- At the top right, click the Plus (+) icon.
- Select Bank Deposit.
- Mark the invoice payment you received previously from the Select the payments included in this deposit section.
- In the Account, column choose the account you want to deposit the amount.
- Click Save and close.
However, if you want to deposit the payment to the appropriate account when receiving it, you'll have to make sure that you selected the bank account from the Deposit to section.
I've attached articles that will help us clear the undeposited funds and the reconciliation workflow: Reconcile an account in QuickBooks Online.
Keep me posted if you have further questions. I'll be right here to help. Take good care.