Hi @KRZY4JESUS, thank you for reaching out to the Community.
I'm here to assist you with any queries about running a customer discount report in QuickBooks Desktop.
I understand that you are experiencing issues with the "discounts" section in your Chart of Accounts (COA). As per your explanation, it seems that the item you used may not have been properly synced in your COA. This could be the reason why it is not showing up in the data. To resolve the issue, you need to check the account used for the item and ensure that it is correctly assigned to your respective account chosen.
Furthermore, if the account details are incorrect, you can update them by following these steps:
- Go to the Lists menu, then select Item List.
- Enter the name of your account in the Look For search bar to access it.
- Double-click the account.
- Under the Account tab, in the dropdown menu, select the account Discount
- Then hit OK
To run the report, you can do so by accessing the Custom Transactions detail Report. Here's how:
- Go to the Reports tab and choose Custom Reports.
- Select Transactions detail.
- For easier navigation to the Columns section, click Customize Report and go to the Display tab. From there, select the Item, Amount, Number, and any other columns you need.
- After finishing, navigate to the Filters tab and select Name. Then, choose the customer's name where the discount applies and click OK.
- From there, you'll see the discounts added to the invoice.
You might want to easily keep track of your sales and expenses using predefined customer, job, and sales reports, check out this article: Customize customer, job, and sales reports in QuickBooks Desktop
I'm only a comment away if you have any questions throughout the process of running a discount report in QuickBooks Desktop. Take care and enjoy your weekend!
