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Level 2

Customer paid an invoice twice. How do I enter second payment so that it's linked to invoice and shows as active credit for the customer? Thanks

 
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Community Champion

Customer paid an invoice twice. How do I enter second payment so that it's linked to invoice and shows as active credit for the customer? Thanks

You cannot link a second payment like this to an already paid in full invoice. Just "receive" the payment an a credit on their account will automatically be created to be used later or refunded. You can only link it to the first invoice if the first check is returned nsf

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