Customer Service Address

I saw another thread, a few months back, where they were trying to get an address, as well.  No one ever provided them with one.  Intuit/ QB employees just kept saying that they would "pass the information along" and that "this is not the impression they want us to have".  

Intuit/ QB has NO intentions of acknowledging any complaints, written or otherwise.  They don't care.   Best thing you can do is file complaints with BBB and your states Attorney General.  

Sorry there's not more.  

Good luck. 

I understand your desire to file a complaint about your customer service experience, RVWD. Let me provide more details about your concern.

We don't have a direct customer service address where you can submit or mail your complaint. However, you can contact support again and request your issue to be escalated. It ensures that your case is directed to the appropriate channel for resolution. 

Here's how:

1. Open your QBDT file.
2. Tap on QuickBooks Desktop Help/Contact Us from the Help menu.
3. Click on Contact Us.
4. Enter a short description of your issue, then select Continue.
5. Choose a way to connect with support.

For your convenience, you can call them during their business hours.

On the other hand, you may also share the details of your issue in this thread so we can address them for you immediately.

If you have other QuickBooks concerns in the future, please let me know by leaving a comment below. I'm just a few clicks away to help you once more. Have a good one!

I just had an entire reply typed out and when I hit submit, it said "authentication failed" and erased my reply, which is par for the course.  I want to be contacted by someone who is able to access information related to a change of primary contact/admin/owner.  We have filed the same paperwork three times, it has been accepted each time and we were told it was corrected.  It has not been corrected. 

Customer service says each time to refile the paperwork, which is handled by "another area".  They are not able to access that information or talk to anyone in that area, and will not give me anyone to contact.  That area keeps marking the case closed when it is not.

Editing to add, our Contact Us link in QB does not work.  Customer service spent two hours including a complete reinstall, and it is still non-functional.

@RVWD 

Why do you need to change the Primary Contact? If you use QBD Enterprise, you can renew your license through a partner and ask for their help on this matter. Partners have direct contact with the Billing Department to resolve these issues.

I'm on Quickbooks Desktop, not enterprise.

I am not on Enterprise.  My companies keep asking if we should upgrade to Enterprise, and I am telling them all no.  I don't want to get any more invested in a Quickbooks product with so many problems the last few years.  The customer service is atrocious.  Different person every time, no way to reach anyone who is already familiar with the problem. Cases are closed without anyone verifying if the problem was solved, and no way to assist except to open *another case* each time. No way to contact anyone on "the backend" where these errors are being made supposedly.  Both last year and this year I have had to go through multiple people and phone calls before reaching someone who tells me everything I have been told to do so far was wrong and then they were able to fix the problem.  Then when I have finally reached a competent person who could solve the problem, I ask them is there anything I can do in the future to reach the right level of person.  No, they inform me.  Same crap shoot, keep calling customer service over and over again until hopefully you reach someone who knows what they are doing.    This is the most flawed customer service setup I've ever seen.  And no way to even address this with anyone higher up, like an address for complaints.  Really?  So no one at an executive level would like to know what is going on that is driving long-time customers away?  Sad situation.  

So, did you solve the problem regarding the Primary Admin?

Do you run QB Desktop with a single user license?

I got it resolved by calling two more times until reaching someone who could fix the problem.  Apparently the previous things I was told to do by various reps were not correct.  The new person had me on hold for a really long time (which I did not mind at all, since it seemed like they knew what they were doing).  Eventually they resolved the issue.  I asked them if there was any way next time to reach a better person, and they said no.  It was entirely random.  

This is exactly what happened to me last year. I kept calling until finally someone knew what they were doing (or were maybe just willing to spend the time). This is not an acceptable process. And the sad thing is, Quickbooks has no way to address this process at all, no where to make a complaint.  So apparently they don't really care to have feedback.

This response is bogus.  You clearly did not read the complaint.  The whole concept of contacting customer service via the method you described just puts you into a black hole of useless assistance.  QuickBooks customer service is the worst in the world.