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suzy8
Level 1

Customer start date report

I want to be able to run a report that sorts our customers by start date, i.e. the date of their first transaction (sales order or sales receipt). I need to be able to filter that report by customer type and by date. Can this be done? I know that QB has that information because the customer snapshot can tell us exactly how long anyone has been a customer.

8 Comments 8
JessT
QuickBooks Team

Customer start date report

Hi suzy8!

 

Thank you for visiting the QuickBooks Community. We'll be able to achieve this report by customizing the Transaction List by Customer and exporting it to Excel. I'll guide you through it.

 

In QuickBooks:

  1. Open the Transaction List by Customer report.
  2. Set the Dates to All.
  3. In the Sort by droplist, select Date, and beside it should be A to Z.
  4. Click Excel and choose Create New Worksheet.
  5. Click Export.
     

In Excel:

  1. Only retain the first or oldest transaction per customer.
  2. Place the customer's name within the transaction line.
  3. Remove the empty columns.
  4. Sort the transactions by date.

You can also check about customizing reports for your reference in the future.

 

If you have other concerns, please don't hesitate to go back to this thread. I'll be more than happy to assist you again. Take care!

suzy8
Level 1

Customer start date report

Thanks so much for your response, Jess. I had thought of using the transaction list, but we have more than 30,000 customers so going through an Excel sheet to put the customer and their oldest transaction on a single line isn't very practical. Is there a way to extract the information from the customer snapshots or any other way to get it?

Angelyn_T
QuickBooks Team

Customer start date report

You can customize the names on your report to filter the information, Suzy. I'll guide you on how.

 

  1. Click on Customize Report from the report's page.
  2. Go to the Filter section, then select Name.
  3. Tap on Multiple names, then choose the customers you want to add to the report.
  4. Hit OK twice.

 

From there, only those selected names will appear on the report.

 

For more tips about handling your reports in QuickBooks Desktop, you can open this article: Understand reports.

 

I'm also adding this article for more resources about tracking your customers' transactions: Get started with customer transaction workflows in QuickBooks Desktop.

 

If you have any other questions, please let me know by adding a comment below. I'm more than happy to help. Keep safe!

suzy8
Level 1

Customer start date report

Thanks, Angelyn, but that's not going to help us. We want a report that shows start dates for all of our customers. We might filter it for different dates or customer types to work with afterward, but the initial report should be for all customers. 

 

QB has the start date information, it's in the individual customer's Quick Report, I just need to be able to run a report that gives it to me for all customers. 

 

 

Rubielyn_J
QuickBooks Team

Customer start date report

We want you to have the best experience using the program, @suzy8.

 

I can see that the option to run a report showing start dates for all of your customers is crucial for your business. Rest assured our product engineers are continuously discovering new ways to adapt to our customers’ needs. Your feedback helps our Product Development team determine which feature will be implemented in the next future update. The change is also based on how popular a specific feature request is. 

  

That being said, I suggest submitting a product suggestion directly to our software engineers. We're taking notes of your ideas and insights. Let me show you:

 

  1. Open your company file.
  2. Go to the Help menu.
  3. Choose Send Feedback Online.
  4. Select Product Suggestion.

    feedback qbdt.PNG
  5. Enter your recommendation and other info and click Send Feedback.

    feedback qbdt1.PNG

 

While waiting, you can always visit this link for product updates: The firm of the Future. Simply search for QuickBooks Mac and it will show some of the results. 

 

In the meantime, you'll want to consider following the suggestions provided by my colleagues above. 

 

Additionally, here are some articles you can read through to help you manage reports in QuickBooks:

 

 

Thank you for your patience while we work on this. Feel at ease to get back to this thread if you have other concerns generating reports in QuickBooks. I'll be more than happy to help. Please take care. 

suzy8
Level 1

Customer start date report

Rubielyn,

 

Thank you for your response but it's truly disappointing. In trying to find a solution for this online we've found requests for this report that go back ten years. I have little hope that sending a feedback request will suddenly motivate your developers to make this available. And holding out the possibility that it might show up in a future update does nothing to solve my problem now. 

 

I'm still open to work-around suggestions, though none of the reports I've been offered so far will get me the information we want.

 

suzy8
Level 1

Customer start date report

Rubielyn,

 

Thank you for your response but it's truly disappointing. In trying to find a solution for this online we've found requests for this report that go back ten years. I have little hope that sending a feedback request will suddenly motivate your developers to make this available. And holding out the possibility that it might show up in a future update does nothing to solve my problem now. 

 

I'm still open to work-around suggestions, though none of the reports I've been offered so far will get me the information we want.

BigRedConsulting
Community Champion

Customer start date report

Unfortunately QuickBooks won't create the report you need.

 

However, you can use our BRC List Reporter to create the report. It will create a customer list report where you can include most fields from customer records and also some special fields including first and last sale date:

Capture.JPG

 

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