Customers don't appear in certain reports for expenses

Thanks for reaching out and providing detailed information about your concern when running expense reports in QuickBooks Online (QBO), @Yo_Be_Low.

The customer's that link to expense transactions should show on the expense reports. I've checked our records and haven't found any incident similar to this. So, I've replicated your issue on my sample file and verify that customers with expense transactions are showing on the Transaction Detail by Account report.

To ensure your customer show on the report, I recommend checking the expense transaction if it was correctly link to a customer. Then, try opening your account in a private (incognito) window. You may have encountered a problem with your browser caused by too much cache being saved on your browser and creating unusual system behavior. 

Here are the keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

Once you've login via a private window, open the report again. If it looks good, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative.

To learn more how to run report in QuickBooks Online, visit these articles:

• Run reports
• Customize your reports in QuickBooks Online

Please know that you're welcome to post here anytime you need help. I'm more than happy to work with you. Have a great day and more success in your business!

I opened a Chrome Incognito window, logged into QBO, and the same problem occurs.

Re: "checking the expense transaction if it was correctly link to a customer." - I don't really understand what I would do here. I can open an expense transaction and the Customer is clearly specified. If that's what you mean, this is not the problem.

It doesn't just happen with one transaction, it happens with all expense transaction that I link to a customer.

The report I'm running where the Customer is not being identified is "Transaction Detail by Account".

I appreciate you for coming back to the thread, Yo_Be_Low. Let me discuss extra details on how details on report work in QuickBooks. Then, ensure you'll be routed to the right support team to assist you further and see the reason behind the issue.

You'll see a Not Specified tag in the reports when a transaction doesn't have a customer assigned. Since you've confirmed that your expense entry is clearly specified with a customer, I recommend contacting our QuickBooks Online Support team. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. That way, they'll be able to investigate the cause of why the customer is missing on the report.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select how you want to contact them and fill in the information.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

Lastly, you may refer to this article to see steps on how you can specific report that will reflect all payments made to vendors: Run a report with vendor totals.

I'll be around if you have other follow-up questions running your reports. You're always welcome in the Community space, Yo_Be_Low. Keep safe and have a great day!