dashboard says i have deposits not recorded and an overpayment. how do i find these tranactns

Hello there.

I'll help you make a bank deposit and clear the overpayment to clear your book in QuickBooks Online.

After receiving a payment, if it is still in the Undeposited Funds account, you need to create a bank deposit to transfer the amount to the bank account.

Here's how:

1. Go to + New.
2. Choose Bank Deposit.
3. From the Account ▼ dropdown, select the account you want to put the money into.
4. Tick the checkbox for each transaction you want to combine.
5. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
6. Select Save and Close or Save and New.

For the overpayment, record it as a refund or a credit in QuickBooks Online.

Here's how:

1. Select + New.
2. Select Expense, Add Expense, or Check. If you're in the Business view, follow the steps to switch to the Accountant view first. Then come back to these steps.
3. Select the customer you want to refund from the Payee ▼ dropdown.
4. From the Payment Account ▼ dropdown, select the bank account to which you deposited the overpayment.
5. On the first line of the Category column, select Accounts Receivable.
6. Enter how much you want to refund in the Amount field.
7. Fill out the other fields as you see fit, then select Save and Close.

Then, link the refund to the overpayment. Check the complete steps in this article: Record a customer refund in QuickBooks Online.

For future reference, you can read this article about running reports in QuickBooks Online: Run reports in QuickBooks Online.

Don't hesitate to click the Reply button below if you have questions about recording bank deposits. I'm always here to help. Have a great day.

Still not sure… here is pic showing what I found

when I looked under payments to be deposited, I only saw this one transaction on 6/9, that was not reconciled. So I looked in the accounts receivable to see if the payment was in there also, and it was.

Thank you for joining the conversation, autotekk189.

Did you also receive the same alerts on your end, like bulldogpropertyenhancements's screenshot? If yes, you'll want to click the Take Action and Payments hypertext, so you'll be routed to the transaction. If not, you can find the payment in the Transaction section of your Merchant account. Then, compare it with the invoice in QuickBooks.

Please don't hesitate to reach back out if you have other questions in mind. Have a good one!

First I need to find the overpayment, I'm having difficulty finding out which invoice was overpaid

Thanks for getting back in this thread, bulldogproperty.

In QuickBooks Online (QBO), there's no direct way to locate what invoice has been overpaid. That said, I recommend reaching out to the Payments Support Team.

They're the best resource for such inquiries, as they're able to request account details to pull up your company and share sensitive information. They'll also be able to further assist with determining the details of the transaction and what invoice has been overpaid.

Reach them out by clicking this article and following the detailed steps depending on your product: Contact Payments Support.

Moreover, you can visit this article for more information on how you can see your deposits from merchant services: Find out when QuickBooks Payments deposits customer payments.

Please do not hesitate to reach out to me again if you have any concerns or questions about your payment deposits. Just add the details below, and I'll help you out. Stay safe!

how do i go to this. not seeing

1. Get paid & pay
2.  

For QuickBooks Online

1. Sign in to QuickBooks Online.
2. Go to Get paid & pay and select the Deposits.
3. Select the bank deposit you want to review.

I can help you access the get paid & pay tab. 

You can switch to Business view to access this Get paid & pay tab. 

Follow the steps below:

1. Go to the Gear icon (⚙).
2. Click on Switch to Business view. 

Refer to this article for more information about the different views and switching them: 

Switch between Business and Accountant view in QuickBooks Online.

You can also follow the steps provided by Ethel_A above on how to access the Bank deposit page. 

Check out this article for detailed guidance with clearing out any payments waiting to be deposited from your Undeposited Funds account: Deposit payments into the Undeposited Funds account in QuickBooks Online. 

Let me know if you need further information with the get paid & pay tab. I'm always glad to help in any way I can. Have a great rest of the day!