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WebeRE
Level 2

Deleted transactions

We use Payroll and also have bank transactions downloaded automatically. These two features produce duplicate transactions:one comes from Payroll and one from the download. I have deleted one of the two transactions in order to reconcile the checking account, but the transactions reappear -- they don't stay deleted. Can you tell me how to permanently delete these transactions so that they stay deleted? One of the transactions has a "R" in the checkmark column and one has a "C", although i have manually cleared the "C" and it didn't help.

2 Comments 2
GianSeth_A
QuickBooks Team

Deleted transactions

It looks like the challenge you're facing with these transactions reappearing even after being deleted, WebeRE. Especially when you are trying to ensure everything is for your checking account reconciliation. Let's dive into this together, to get this sorted out.

 

To prevent duplicates, it is essential to match downloaded transactions to existing paychecks in QBO.

 

If you find that a transaction downloaded from your bank account already exists in your records, it would be prudent to exclude the duplicate to maintain accuracy in your books.

 

Here's how you do it:

 

  1. In the For Review tab, find the duplicate transaction.
  2. Click the checkbox next to the duplicate transaction to select it, then select "Exclude."
  3. After excluding the duplicates, access the Chart of Accounts and locate the reconciliation discrepancies account to correct any discrepancies from previously deleted transactions that will reappear.
  4. Regularly review the rules for automatically adding transactions in QuickBooks to ensure that transactions are categorized accurately, which will prevent similar issues in the future.

 

Furthermore, please be aware that once a downloaded transaction is accepted or excluded in QuickBooks, the bank will no longer send that transaction to the bank feed again. However, if you delete the transaction instead of excluding it, the system will detect that the transaction hasn’t been accounted for and will re-download it from the bank.

 

Additionally, you can check out this article to gain more information on how to handle doubled transactions: Exclude a bank transaction you downloaded.

 

Enhance your financial management with QuickBooks Online (QBO) access expert bookkeepers and innovative features to simplify accounting, improve accuracy, and grow your business. Join a community of successful entrepreneurs who trust QBO for transparent, digital financial oversight. Transform your finance management with QBO Live today!

 

For future reference, you can explore these articles, which help organize your books:

 

 

I'd like to assure you that we're here to assist with any further queries or concerns that comes up. Please feel free to reach out or explore our community forum. Have a wonderful day!

VanDavis
Level 5

Deleted transactions

You should have matched the downloaded transaction to the payroll transaction before reconciling.

 

Since you've already reconciled, just undo the added transaction from the Categorized tab on the Banking page. This will move it back to the "For Review" tab, where you can exclude it.

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