Hello there, @RKPRealtorFL.
Let me share some insights about the deleted accounts showing on your reports.
In QuickBooks Online (QBO), deleted accounts can appear on your financial reports. This happens if a report pulls data of the transactions posted to the account while it was still active.
We have two ways to remove it from your reports. We can temporarily exclude the deleted account or completely remove it. Note: The option to temporarily remove deleted accounts is not available in QuickBooks Online Simple Start. I'll guide you how:
Temporarily remove the deleted account from reports:
- Go to the Accounting menu.
- Select Chart of Accounts.
- Choose the financial report you are working on, then select Customize.
- Scroll down to Rows/Columns, then set Show non-zero or active only rows to non-zero.
- Select the Run Report.
Completely remove deleted accounts from reports:
To remove a deleted account from reports, we need to undelete the account first. Then, delete it. Here's how:
- Go to the Gear icon.
- Under Your Company, select Chart of accounts.
- At the top of the Action column, select the small Gear icon.
- Put a checkmark beside Include inactive.
- Find the account you want to reactivate, and then select Make Active.
The account will now appear in the Chart of Accounts window. You can now delete it.
To remove the transactions using your deleted account, you can follow the steps below:
- Choose the account you made active.
- In the Action column, select Run Report.
- From the Accounts QuickReport window, customize it to all dates.
- Select the Run Report.
- Click each transaction, then delete it.
In QBO, it has auto-generated accounts that can't be deleted. Check this link for more details: How to manage default and special accounts in the Chart of Accounts.
Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.
Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!
