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reba602
Level 1

Did qb remove the ach ability on invoices?

I emailed an invoice to myself and there is no longer a payment button on my invoices. I have ACH check in management. I do not have CC checked. What happened to it? Do I need to send each person alink? That would be nutty time consuming. HELP 
1 Comment 1
RogelioL
QuickBooks Team

Did qb remove the ach ability on invoices?

Let's make sure you'll be able to get back the Pay Now button in your invoices.

 

To begin with, please know that the ACH payment option is still available in QuickBooks Online. Since your invoice doesn't have this payment method, let's ensure you've enabled Accept ACH in your Accounts and Settings:

  1. Navigate to the Gear icon, then select Account and Settings.
  2. Click Sales on the left.
  3. On the Invoice Payments field, tick the box of Accept ACH.
  4. Click Save.

 

Aside from this, you can also check if you've turned on the ACH option in your invoice. Also, before sending your invoice, you can check what your customer will receive by going to Email View.

 

You refer to these screenshots for your visual reference:

image (1).png

 

image (2).png

However, if the issue persists, I suggest contacting our QuickBooks Payments Support, for they have the necessary tools and expertise to investigate this further:

  1. Log in to your QuickBooks Online company.
  2. Click on Help (?) located at the top right corner.
  3. Choose Contact Us or type your question.
  4. Enter your issue and click Let's Talk.
  5. Opt to Start a chat with a support expert.

 

If you need prompt assistance, you can reach them through their contact number: QuickBooks Online with Payments & Merchant Service Center.


Additionally, you can check out this article to learn when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

Let me know if you have further questions about the ACH payment option or need assistance navigating QuickBooks. Keep safe.

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