Can you remove a credit from customer statement?

KristieIM · ‎December 10, 2018

I have given our customer a credit, but it does not apply to any of the invoices on their current statement. Is their a way to remove that from the statement? It automatically shows up when you create the statement.

VivienJ · ‎December 10, 2018

Hello kristiemilan,

Let's work together to remove the credit on the customer's statement.

QuickBooks Desktop gives us the flexibility to manage our transactions. We'll only need to mark the credit as pending so it won't show on the statement.

This process allows us to save the credit memo in QuickBooks Desktop without it affecting our accounting records. Once you're ready to apply it to an invoice, you can then Mark it back to Final.

Let me walk you through marking a credit as pending:

Go to Customers at the top menu bar, then click Customer Center.
Locate the name of the customer, then open the Credit memo.
Click the Mark As Pending icon above the customer's name.
There'll be a Pending Non-Posting message below Credit Memo.
Click Save and Close
In the Recording Transaction box, click Yes.

That's it! You'll no longer see the credit in the customer statement. If you require more information about the process, don't hesitate to leave me a message below. I'm here to help!

View solution in original post

VivienJ · ‎December 10, 2018

Hello kristiemilan,

Let's work together to remove the credit on the customer's statement.

QuickBooks Desktop gives us the flexibility to manage our transactions. We'll only need to mark the credit as pending so it won't show on the statement.

This process allows us to save the credit memo in QuickBooks Desktop without it affecting our accounting records. Once you're ready to apply it to an invoice, you can then Mark it back to Final.

Let me walk you through marking a credit as pending:

Go to Customers at the top menu bar, then click Customer Center.
Locate the name of the customer, then open the Credit memo.
Click the Mark As Pending icon above the customer's name.
There'll be a Pending Non-Posting message below Credit Memo.
Click Save and Close
In the Recording Transaction box, click Yes.

That's it! You'll no longer see the credit in the customer statement. If you require more information about the process, don't hesitate to leave me a message below. I'm here to help!

KristieIM · ‎December 10, 2018

This worked! Exactly what I was wanting to do! Thanks so much for being so helpful! Do you have any recommendations for me to train on qb? I have recently took over another position and I really need to learn the accounting side of qb, how the chart of accounts works, the inventory system...etc. For the past 7 years I have always just created invoices and purchase orders. Now I am entering the bills, writing checks, reconciling the statements and pretty much everything else in qb. I have no accounting experience so I have some trouble understanding our accountant's terminology, how one transaction affects two accounts, and I would like to know how to efficiently produce & read reports. For example I know how to run P & L's and balance sheets & I know what they show, but if something is off I may not know how to figure out why. Let me know if you have any guidance! Thanks again!!

VivienJ · ‎December 10, 2018

My pleasure @kristiemilan,

Wow! Your career is really taking off. Congratulations on your promotion!

We won't be leaving you empty handed here. Let me share with you a link to some of our QuickBooks Desktop video tutorials:

<a rel="nofollow" target="_blank" href="https://community.intuit.com/questions/1394976">https://community.intuit.com/questions/1394976</a>

This will get you guided to the additional learning you need. Let me know if you have more questions. I'm here to help however way I can.

qbteachmt · ‎December 10, 2018

"Do you have any recommendations for me to train on qb?"

The Video tutorials are here:

Desktop PC program video tutorials

I recommend never making anything Pending. You gave them a credit and it is on their Account, even if not applied to invoices.

Tybarrondo64 · ‎January 14, 2021

Didn't work for me. I hate this QB

MaryAnn_E · ‎January 14, 2021

Hi there, @Tybarrondo64.

As I replicated this on my end upon creating an invoice and the credit memo then, the statement. Let's ensure that the Mark As Pending button is clicked. This will make the credit a non-posting transaction. Please see the screenshot below how:

To know more about how to give a credit memo to your customer, please check this out: Enter and apply a credit memo or delayed credit.

I'll listen to other concerns you might have for the program. You can add the details to your reply, and I'll be there to address them for you.

ChristinaD84 · ‎January 10, 2024

I have the same problem but for quickbooks online.

Customer has a credit but it should not show up on statement.

Can you provide the steps for the quickbook online version?

Candice C · ‎January 10, 2024

Hey, @ChristinaD84.

Thanks for hopping on this thread about credit memos on customer statements.

I recommend trying to change the statement type to Open Item. This shouldn't show the Credit Memo.

However, if this doesn't work or you don't like the result of the statement, I suggest submitting your feedback to our Product Developers so they can consider adding this in the near future. Here's how:

Go to the Gear (Settings) icon in the top right-hand corner.
Press the Feedback option.
Enter your suggestions.
Tap Next to submit your feedback.

Reach back out to me if you have any other questions or concerns. Bye for now!

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Can you remove a credit from customer statement?