Do you know how/why my online desktop & mobile quit syncing? I look under a vendor & all the expenses are there on the desktop, but not on my mobile. Only 2020 is showing

Hello wildtoadtoffee,

Cache helps QuickBooks to load faster. However, it can also cause syncing issues when piled up on your browser or app. I'd recommend clear the app's cache. It'll help QuickBooks to sync your data.

Also, you can do the following if you encounter the same issue:

• Update your mobile's operating system.
• Update the QBO mobile app to the latest version.
• Restart your phone and relaunch the app.
• Uninstall/Reinstall the app.

Let me know how this goes so we can give additional steps to get this working. Have a great day!

Followed your instructions, no go. Phone is updated, updated app, restarted phone, un/reinstalled app, restarted phone nope. Oh, and cleared cache. On my laptop and PC AutoNation shows 10ish payments, while phone still only shows the latest one in Feb.

Thanks for letting us know the results, wildtoadtoffee.

It's my goal to help you find a solution for this. However, you may need to contact our QuickBooks Care Team as this situation requires a more thorough investigation. They have the special tools like screen sharing to take a closer look and find a permanent fix about this mobile sync issue.

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

If you have other questions, just let me know. I'm always happy to assist you further. Have a great day ahead.