Does any one know why we are receiving random $10 charges? I've received two of them in the last two days with no explanation.

Hi there, @bridlespurtreasu. 

I know that every penny counts when running a business. Also, I want to make sure you’re only paying for the services you need.

If you're unable to recognize a charge on your account, you can check where it's coming from and why. Here's how:

1. Click the Gear icon.
2. Select Account and settings.
3. Go to the Billing & Subscription tab.

From there, you can see your active subscriptions. 

Furthermore, QuickBooks Payments or Merchant Services charges your account if you have processed or received online payments.  

If the charges are  from the transactions in your bank, I recommend contacting your financial institution. This way, they'll be able to further verify the amount.

Intuit also charges you for products you order and services you receive. These charges fall into categories, and we've listed them in this article: Charges in your Credit Card or Bank Account.

Additionally, I've included an article that'll help you check the charges in your credit card or bank statement:  Intuit Charges.

For future reference, you can use the Export option to ensure you have a backup of your data: Export reports, lists, and other data from QuickBooks Online. 

Feel free to message again if you have additional concerns. I'd be here to answer your next post. 

After further research, I've determined that they are related to customer invoices paid online via a checking account. The $10 fee does not match the actual 1% rate charged for the online payment which was over $1,700. Has a new policy been implemented that tops out the online payment fee for customer invoices paid with a checking account?

After further research, I've determined that they are related to customer invoices paid online via a checking account. The $10 fee does not match the actual 1% rate charged for the online payment which was over $1,700. Has a new policy been implemented that maxes out the online payment fee for customer invoices paid with a checking account?

Thank you for coming back to this thread, bridlespurtreasu.

That's correct, there is an additional 1% fee added to the total amount of each instant deposit that you receive. Fees also vary based on how you handled the transaction.

In your case, the ACH bank transfer amount of $1700 will incur only a $10 fee because it is the maximum amount per transaction. However, the fees are subject to change. You can always visit our QuickBooks Payments website for the most up-to-date information.

Let me show your how to review instant deposits and related fees in QuickBooks online. Here's how:

1. Go to Get paid & pay.
2. Choose Deposits.
3. Select a deposit from the list.
    

You should see a breakdown of related fees as well as all of the customer payments included in the instant deposit.

I've included this article to learn more about depositing customer payments in QuickBooks Online: Get instant deposits in QuickBooks Online.

If you have any further questions about QuickBooks charges, just leave them in the comments section below. I'm always here to assist. Have a wonderful day!