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Hi there, fran17!
There's a feature in the settings called Automatically apply credits. We can turn that off to stop QuickBooks from automatically applying unused credits to invoices. I'll guide you through the steps.
On the other hand, we have video tutorials for sales and customer-related topics. You may want to check them out. You can also ask more questions in this thread. Have a good one!
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This did the trick for me. Thank you so much! Saved me hours!