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distributiondire
New Member
April 3, 2020
Question

Does anyone know how I can get in touch with a manager or supervior at Intuit that can get me the credits I deserve on some significant billing issues?

  • April 3, 2020
  • 3 replies
  • 49 views
No text available

3 replies

AlcaeusF
AlcaeusF
Level 14
April 3, 2020

Welcome and thanks for posting in the Community, @distributiondire.

 

As much as I would love to take care of this, we're unable to pull up your account here for security purposes. That said, I highly recommend contacting our Support team again. They have tools such as screen-sharing (remote access) that can help fix this issue. They can also provide a manager/supervisor if you wish to.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), go to the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Please let me know how it goes or if you have any other issues or concerns by leaving a comment in this thread. I want to make sure everything is taken care of for you. Have a wonderful rest of the day!

frustrated too
April 8, 2021

I received a billing reminder for an annual subscription I don't have.  I need to talk to a real person.  How do I get in touch with Intuit as the phone # in the e-mail does not

allow me to talk to anything but a computer.

 

JenoP
JenoPQuickBooks Team
QuickBooks Team
April 8, 2021

We'd really want to have your billing concern sorted out, frustrated too.

 

You usually get a notification about an upcoming renewal if there' an active subscription. However, we're unbale to pull up or search accounts here in the Community since this a public forum. 

 

I'll share the steps with you on how you can get a representative from our chat or phone support teams. They can ask for more details that would help us locate the subscription and make sure we get this taken care of.

 

Here's how:

 

  1. Click the Help menu in the upper-right hand corner of your QBO account.
  2. Type in "Talk to a human" in the chat box, then press Enter.
  3. Select Get help from a human.
  4. Click Chat with us or Have us call you. 

 

I'd also share these articles with you about billing and subscription inquiries for additional reference: 

 


As always, please don't hesitate to reach out to us again if you need anything else. 

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