Does the new update (Quickbooks Plus) no longer have a way to merge accounts in the chart of accounts?

Thank you for laying out the details of your concern, @bookish_29.

Please know that this isn't the experience we want you to have. I'm here to shed some light on your concern about merging accounts in QuickBooks Online. 

To begin with, let's try logging in to your QBO account using a private window. Thus, there are times when too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks. 

To help us determine if this is a browser-related issue, feel free to use either of these keyboard shortcuts to open an incognito window depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the results.

Moreover, please ensure that you save the accounts under the same account type and tax form section (detail type). This way, you can combine two different accounts. 


You can check this article for the detailed steps and information: Merge duplicate accounts, customers, and vendors in QuickBooks Online.

Please let me know if you have other concerns with merging accounts in your chart of accounts. Tag me in your reply, and I'll sprint back into action. Have a good one, and keep safe!

Thank you for your response @Carneil_C 

I tried it in a private browser, and it still does not give an option to merge. I attached a screenshot.

The one on the left is the correct account I want to keep. The one on the right is the one I need to merge into the other one. As you can see, the account types are the same, and I entered the account name exactly as the one on the left. (I tried it with and without the account number and the result is the same.) When I click "save" I get the message you see at the top of the one on the right. 

I understand the importance of resolving this matter and ensuring that the correct account is retained while merging the other one, @bookish_29.

I'm here to assist you in addressing this issue and finding a solution. 

Since the issue persists even after performing the suggestion above, I recommend contacting our support team directly. They have the tools to review your account and investigate the root cause of your concern.

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

I'm also adding this link to help manage and delete accounts on reports: Remove deleted accounts from reports in QuickBooks Online.

Keep me in the loop if you have further concerns about merging accounts in QBO. I'll be around to help you all the way.