Donor accounts show Zero Balance...why?

Welcome to the Community, @ccpl2.

I'm here to help you with assistance as to why your donor accounts show zero balance in QuickBooks Online.

Several reasons could result in donor accounts showing a zero balance in QuickBooks Online. Here are some possible reasons to consider:

1. Transactions Not Posted: It's possible that transactions related to donations have not been properly recorded or posted to the donor accounts. Check if all the income transactions, such as donations or contributions, have been accurately entered.

2. Misclassified Transactions: Double-check if donations have been accurately categorized or classified in QuickBooks Online. If transactions are misclassified, they might not be reflected correctly in the donor accounts.

3. Reversed Transactions: If there were any reversals, refunds, or voided transactions related to donations, they could impact the balance of the donor accounts. Verify if any such transactions have occurred and their effect on the donor account balances.

4. Data Entry Errors: Mistakes in data entry, such as entering incorrect amounts or posting transactions to the wrong donor accounts, can lead to discrepancies in the donor account balances.

To address the issue, carefully review the transactions related to the donor accounts, correct any misclassified transactions, and ensure all donations are accurately recorded. If necessary, seek the assistance of a QuickBooks expert to help identify and rectify the root cause of the zero balances in the donor accounts.  

If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

Additionally, here are some articles that you can read for ideas about how you can manage your bank account and transactions: Banking and Bank Feeds for QuickBooks Online.

If there's anything else you need to accomplish for your donor accounts in QuickBooks Online. I'd be more than happy to work with you.

QuickBooks isn't designed to create real donor statements.

Instead, to create proper statements, use our BRC Donor Statements - QB Online.

I have the same issue, and I'm pretty sure the booking was done correctly. But still balances are Zero.

When I run a report for donors by activities I see the transactions. But in donors account it's Zero.

I appreciate you reaching out to this thread, ixAmjadxi. I've got additional inputs to help you manage zero balances in your donor account.

Since the information was shared by my colleague above and you've verified the transactions were done correctly, it's best to consult your accounting professional to ensure accuracy on the transactions and the items associated with every entry. You'll want to visit this reference for more detailed information when handling balances in your account: How to record donations or charitable contributions in QuickBooks Online.

Once everything looks good, you can start reconciling your accounts to make sure they always match your bank and credit card statements.

I'll always be available in this forum if you have additional questions when managing donors' accounts and transactions in your file. Please don't hesitate to leave them in the comments below. Keep safe, and have a good one!

Account balances for customers/donors will be 0.00 unless they have an Accounts Receivable balance (that's what the balance is).  To create an Accounts Receivable balance you must record Accounts Receivable transactions including Invoices, Credit Memos, and Payments on account. 

Sales receipts, for example, don't create an Accounts Receivable balance, nor do donations recorded on deposits.