Effect of voiding an invoice

Thanks for reaching out to the Community, KJIsaacson.

When an invoice is voided, your time entries will show up on the invoice creation screen based on your rates and whether or not the time is billable. This is so that it can be applied to a new invoice.

I've included a couple detailed resources about voiding transactions and time tracking that may come in handy moving forward:

• Void or delete transactions
• Turn on & set up time tracking

I'll be here to help if there's any additional questions. Have an awesome Thursday!

@ZackE , welp...I voided the invoice, but the time (and expenses) from that invoice are not showing up in the unbilled charges, or anywhere. I've run an unbilled charges report, and they're not there. I went to create a new invoice for the project, and only time and expenses subsequent to that voided invoice (and never before billed) show up.

Suggestions?

Thanks.

Thanks for coming back, KJIsaacson.

I've replicated this one on my end and the unbilled time or time charge is showing in the Unbilled Charges report. As what ZackE mentioned, your time entries will show up on the invoice creation screen based on your rates and whether or not the time is billable when voiding it. Let's make sure we choose the correct date period on the report. We can also customize the report to the customer you're creating an invoice with. Here's how:

1. Go to Reports on the left side menu.
2. Enter Unbilled Charges on the search report field.
3. Tap Customize.
4. Choose the date in the Report period field.
5. Click Filter.
6. Choose Customer and select the client's name.
7. Press Run report. 

On the other hand, QuickBooks Online keeps track of your activities in the audit log. We can use it to track the billable time transaction you've created. See the Use the audit log in QuickBooks Online article for the steps and details. Then, invoice your customer with the billable time. Let me show you how:

1. Go to the Plus icon.
2. Under Customers, select Invoice.
3. Fill in the name of the billable customer on the name field.
4. Add the billable time charge that is showing on the right portion of the page.
5. Click Save and close.

Also, here's an article you can read to learn more about the billable expense: How to Enter Billable Time by Job. Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.

You can always update us after performing the steps as I want to ensure this is resolved for you. Just leave a comment below and I'll get back to you. You have a good one.