Emailed copy of payment receipts looks terrible

Hi there, @jeffmjack.

I want to offer assistance on whatever issues you may have about the emailed copy of payment receipts feature in QuickBooks Online (QBO). 

Could you tell me the help you need when using this feature?

In QBO, we have a default template for the received payment. If you want to change it, you'll have to manually update it every time you send the email.

Here's what you'll need to do:

1. Click the + New button in the left menu. 
2. Choose Receive Payment.
3. Select the customer's name, then pick an invoice to receive payment.
4. Tap Save and send.
5. Update the Body of the email.
6. Hit Send and close.

To know more about sending email sales forms, see this article: Email and customize sales form.

You may also find below links helpful in the future: 

• Email or print multiple invoices and sales forms
• Email a sales form or report to multiple email addresses

Leave a reply in the comment section if you need anything else. I'm more than happy to help. Have a great day.