Emailing invoice has old email at sign in. How do I change that to new email? Have been using new email since 01/2020 with no problems till today.

I can guide you on how you can update your email address for sending invoices in QuickBooks, 

horsebabs.

We can go to My Preferences to add a new email address in your software. This way, you can use your it

when sending transactions through Webmail or Outlook.

Here's how:

1. Click Edit on the top menu.
2. Choose Preferences.
3. Tick Send Forms.
4. Under My Preferences section, select Web Mail.
5. Tap the Add button. 
6. Enter your email address in the Email Id field.
7. Select your provider from the Email Provider drop-down.
8. Tick OK. When prompted, sign in to your Intuit account.

Then, try sending sales forms to your customer using the new email. Just follow the steps in this article: Email sales forms in QuickBooks Desktop. 

To learn more about setting up your email service in QuickBooks, please refer to Connect your email to QuickBooks Desktop article. 

I have a link here where you can find articles about managing your invoices: https://quickbooks.intuit.com/learn-support/en-us/sales-and-customers/invoices/08?product=QuickBooks....

Keep me posted if you need a hand with running your financial reports or any QuickBooks related. I'm always here to ensure your success. Keep safe always.

I deleted the new/current email address and started over as you told me to do and when I went to sign in the old email address still comes up and won't let me sign in.   I have checked in the company area and they have all have my new/current email address', so not sure how to fix this problem.  Do you have any other fixes?  

Thank you Barb

Good day, @horsebabs.

I appreciate you performing the steps above provided by my colleague. Let me share additional steps so you'll be able to send your invoices.

To remove the old mail completely in QuickBooks, follow the steps below:

1. Go to the Edit menu.
2. Select the Preferences tab.
3. Click Send forms. 
4. From the My Preferences tab, click the Delete button. 
5. Click OK.

Once completed, let’s create a back-up copy of your company file. Then close and reopen QuickBooks. Repeat the steps above given by my colleague to set up your new email. You can try sending invoices again.

If the issue persists, you’ll want to perform more steps such as run very and rebuild in your QuickBooks. Also, you can check our help article as a future guide.

Don’t hesitate to leave a comment below if you have anything else in mind. I’ll get back to you.

Hi CharleneMae,

I tried what you suggested and it still doesn't work.  I looked up the run very and rebuild steps that you suggested and I don't feel comfortable doing that.  I am not very computer literate.  Do you have someone that can come in remotely and fix the problem. This is frustrating me to no end.

Thank you,

Barb

Also the old email was not in the MY PRFERENCES tab area where you add email address to send emails from, it had the new/current email address.   Its when I go to sign in to send the email that the old email address shows up and it will not let me change it there.

Thank you,

Barb

Hi there, @horsebabs. 

Thank you for reaching back to the Community. Allow me to join in the thread. 
 
Since all the possible troubleshooting have already given by my colleague. I've recommended reaching our Customer support team. 
 
They have the tools to pull up your account in a safe and protected way and determine why you're having a problem in using your email address. 

Here's how to Contact our Support:    

1. From your QuickBooks Desktop account, click the Help menu at the right top corner. 
2. Click QuickBooks Desktop Help. On the Have a Question? window pop up, press the Contact Us button.
3. Provide some insight with this concern in the Tell us more about your question box. Then, hit the Search button. 
4. Select Talk to a Specialist to arrange a callback from a support agent. Or Message an Agent to chat with them directly.   

 Please keep in mind, some options are only available from: 6:00 AM-6:00 PM Monday-Friday 6:00 AM-3:00 PM Saturday.  

For additional information on this, I recommend this article: Contact the QuickBooks Desktop Customer Support Team 

I'll be here if you have any further concerns. Have a great day!