Let me share some details about the error when attaching a PDF file to an invoice.
Some of the QBO users are also having issues with uploading PDF files to invoices and sales receipts. Our engineers are currently working on finding the cause, so they can implement a fix.
As a workaround, try removing the extra space between the file and the extension. The file name should look like this "filename.pdf". Then add the attachment once more.
While the investigation is ongoing, I'd suggest contacting our phone support team so we can add you to the list of affected users. This way, we can notify you via email about the status of the issue.
Thank you for your patience while we're working to resolve this. Please feel free to let me know if you have other questions about QuickBooks Online. Have a good one.
Thank you for reaching in the Community, @Sherrinotafan.
I understand how you feel when something isn't working in QuickBooks Online. I am here to let you know that this error has been resolved by our engineers. If you're still getting the same behavior, let's clear the app's data to refresh the connection.
To start, let’s log in to a private window and access your account there. This way, you'll know if it's your browser that’s causing the error.
Here are the keyboard shortcuts:
If you can successfully isolate the problem, proceed to clear the cache. Clearing cache and cookies will also help improve your experience in navigating your account. The following link will walk you through the steps: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.
Once it work's fine as suggested, let's proceed to the workaround provided by my colleague above then try to add the attachment again.
Please let me know how it goes or if you need further assistance. I'll be around to help. Take care!
Hello there, @fit4lif3.
If performing the steps provided by my peers above doesn't make a difference, I recommend contacting our Customer Care Team. They have necessary tools like the remote-viewing session that can help determine what's causing the issue.
To do that:
I'm also adding here some links that you can visit about, managing receipts in QuickBooks Online for reference:
If you have any questions or concerns, let me know. It'd be my pleasure to help you out. Have a fantastic weekend!
February 15th 2021
I am trying to upload some receipts saved as pdf files in the attachments and I am getting an error. I tried with images as well and still the same error. Please help