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Judonthego
Jan 8, 2019 7:09 PM UTC
Question

expense reports showing duplicate

When running report from expense account on P&L, there are duplicates. Why and how can I remove them? These duplicates are creating an unreal balance on the P&L.

8 replies

Anonymous
Jan 8, 2019 9:02 PM UTC

Hello, @Judonthego.

 

I'm here to help determine why you have duplicate transactions. It's possible you've recorded them twice in QuickBooks. Let's try to check if that's the case.

 

First, you'll need to open and verify both the transactions if they're the same.  If it is, you'll need to delete the duplicate to ensure your report is accurate. Just go to the duplicate invoice and click the Delete button.

 

 

 

 

Feel free to let me know how it goes. I'm here if you have other questions about your expense reports. 

sgf292
Jul 29, 2019 2:27 PM UTC
@255439 I'm having the same issue. I just ran a report and noticed a ton of duplicates that I hadn't seen before. I couldn't possibly have entered all of these twice. What is going on? Why are the "Accounts" and "Split" reversed so many times? I have Quickbooks Online and am using the Desktop App.

At this point I'm wishing we had stuck to doing our bookkeeping on Excel.
katherinejoyceO
katherinejoyceO
Level 9
Jul 29, 2019 3:58 PM UTC

Hi @sgf292,

 

Thanks for joining the thread. I appreciate you for sharing detailed information of your concern. Since you're using the Desktop App, let's try logging in to the web browser instead to check and see if this is an app issue. Then let's perform some troubleshooting on your apps once confirmed. 

 

Here's how:

 

1. Launch Google Chrome as your main browser. This works best with QuickBooks Online (QBO). 
2. Log in to your QBO account.
3. Run the report again and see if there are duplicates. 

 

If none, this means an Apps issue. Update and reinstall the QBO desktop application. Please see our help article: QuickBooks App for Windows and Mac: General Support. It contains steps for uninstalling and reinstalling, as well as other troubleshooting info. 

 

If you're still getting the same issue, it's best to contact our Customer Care team. They can check your account to review what's causing the issue, and will help you fix it.

 

Don't hesitate to respond to us if you need anything else. We're always delighted to help. 

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