Extreme slowness, unability to save anything related to inventory

Your sentiments are valid and I hear you, @simba18. Let me route you to the appropriate support. 

Since you're using an API, I recommend contacting our Intuit Development Support to correct the mapping for the changes to reflect in QuickBooks Online (QBO).

Here's how:

1. Go to this link: https://help.developer.intuit.com/s/.
2. Choose your QuickBooks product.
3. Click on Ask a Question.
4. You can sign in and follow the prompts on the screen to continue.
    

Additionally, you might want to check the article I've added and learn how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I'm always here if you need additional assistance with the Intuit developer. Just leave a comment and I'm here to reply. Have a good one.

We have also experienced extreme slowness since the updates this year. Although we are able to make changes, it can take up to ten seconds of waiting for a single update on an invoice to save.

Also, it makes no sense that the only options are "Save and Close" or "Save and New." How about just "Save"??? It already takes an inordinate amount of time for the invoice to update, and then once it does we're automatically taken back to the dashboard. Why??? Just because we changed one line doesn't mean we're done with the invoice. Now we have to wait another ten seconds for the search feature to work so that we can go back to the invoice we were just on.

The QBO "updates" have definitely made the software unbearably slow. 

@MAnneJ  You said: "...the Intuit developer."

Suddenly, it all makes sense. That poor, overworked soul.

I can see the challenges you've faced with the recent updates to our software, PBJ10. I know how important it is to navigate through QuickBooks Online (QBO) without difficulty and use it for your daily business needs.

In QBO, the Save button is available for new and existing invoices in the updated version. To fix this, let's perform basic troubleshooting steps. Too much historical data is stored in your cache and cookies, which speeds up loading times for frequently visited websites. Clearing it should solve the issue.

First, access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, create an invoice again and see the Save button. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

Additionally, QBO provides efficient accounting and financial management capabilities through a web-based platform. Intuit strives to ensure that the most-used pages in the program load within 10 seconds, and we continuously monitor our systems to meet this goal.

It's important to note that while QBO operates as a web-based service, its performance can also be influenced by factors such as your computer or device's processing power, available memory (RAM), and the bandwidth of your Internet connection. Issues in any of these areas can affect performance. Ensure that your system meets the basic requirements.

If you continue to experience issues, performing basic troubleshooting steps like clearing your browser's cache, using supported browsers, or checking your Internet connection can often help resolve these issues.

For more details, check this link: Why is my QuickBooks Online slow?

Moreover, you can see this resource as a guide when receiving and recording invoice payments: Record invoice payments.

This thread is always open, and you can always get back to us and share your concerns about QuickBooks changes and how to navigate a specific part of the program, especially in making invoices.

@Maybelle_S this is not true when saving a payment to an invoice. The only options are to "Save and Close" or "Save and New." Either option takes users away from the invoice and payment once saved.

@Maybelle_S  You said "Intuit strives to ensure that the most-used pages in the program load within 10 seconds, and we continuously monitor our systems to meet this goal."

Are you serious? That kind of loading time is at least comparable to the days people were on Dial-Up Internet.

I mean, I've heard of setting low expectations, but that bar is in *bedrock*.

@FishingForAnswers Just a quick Google search shows how outdated and uninformed Quickbooks is.

"An ideal page load time is between 0-2 seconds, but 3 seconds is also considered to be an acceptable score. Anything above 3 seconds increases the likelihood of visitors leaving your site."

"In 2023, The average page load time on desktop is 2.5 seconds ... according to a survey of the top 100 websites globally. Top browsers like Google strives for load times of less than 0.5 seconds."

We use QBO on Google Chrome with brand new desktop computers. So, for Quickbooks to even suggest that their benchmark is four times more than the average is just so unacceptable.

@PBJ10  Honestly, it makes me wonder if we haven't been too mean to them.

Maybe that wasn't a typo by @MAnneJ earlier; maybe there really is just a single exhausted programmer sitting in a dank basement somewhere, doing their absolute best to appease us and slowly falling further and further into despair and student debt.

@MAnneJ , I only referenced the developer article because it explains what is going on. However, the issues are across the board with any transaction that deals with inventory. We are not able to do basic functions ON THE WEB INTERFACE of QBO on small orders because the system just can't calculate inventory efficiently. 

We seem to have struck a chord at Intuit with this post though as two of our employees got several calls on their cell phones last night. It did come with an API improvement but the web interface is still abysmal. 

@MAnneJ , I only referenced the developer article because it explains what is going on. However, the issues are across the board with any transaction that deals with inventory. We are not able to do basic functions ON THE WEB INTERFACE of QBO on small orders because the system just can't calculate inventory efficiently. 

We seem to have struck a chord at Intuit with this post though as two of our employees got several calls on their cell phones last night. It did come with an API improvement but the web interface is still abysmal.