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For 2 consecutive months now, a bulk of my invoices are not sent in the batch. The error I receive is :Email Bounced". No problem sending individually.

 
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Anonymous
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For 2 consecutive months now, a bulk of my invoices are not sent in the batch. The error I receive is :Email Bounced". No problem sending individually.

Good day, @jane7.

 

Welcome to the Community. I'm here to help send your invoices by batch. 

 

It's possible that the email address entered is incorrect or there's a temporary issue with the recipients email server. Let's verify the email address by pulling up the Customer Contact List report. Here's how:

  1. Go to Reports and click Customer Contact List.
  2. Click the Gear icon on the report and choose Email to show all your customer's email address.

 

 

Verify your customers' addresses if they're correct. If they are, you can ask your customers to check their junk mail and spam folders. Please check out this article for more information: 3 solutions for when customers aren't receiving your emails.

 

As always, you can contact our Online Care Support whenever you need assistance in going through the steps. 

 

That should do it. I'm here if you have other questions about sending your invoices. It's always my pleasure to help.

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