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Issue with journal entry that will not apply towards open invoice.

I have a customer who should have a zero balance. The Customer Center shows that the balance is at zero but when I open up the Open Balance report, it shows I have an open invoice and an unapplied journal entry both from 2015. When I go to "Receive Payments" and click "Discounts and Credits," The journal entry shows up as a credit. I click it. At the top, it tells me that exact amount will be applied and the balance due will be at zero. I click Done and absolutely nothing happens. Then from the open invoice, I tried clicking "Apply Credits". I select the journal entry to be applied. When I click Done, nothing happens. The invoice is still open. There is no transaction history on either the invoice or the journal entry. The journal entry has the customer name entered. I can't figure why it won't apply. 

Solved
Best answer 12-10-2018

Accepted Solutions
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Super Contributor *

Go to customer>receive payments and apply the credit that...

Go to customer>receive payments and apply the credit that was created by the journal entry to clear the open balance.

View solution in original post

3 Comments
Highlighted
Super Contributor *

Go to customer>receive payments and apply the credit that...

Go to customer>receive payments and apply the credit that was created by the journal entry to clear the open balance.

View solution in original post

Established Community Backer ***

I recommend changing the details on the JE to be a Credit...

I recommend changing the details on the JE to be a Credit Memo or a Receive Payment. If the JE hits Banking, that would be a Payment. If the JE credits AR and is offset to "something else" that "something else" is easily handled by using a Credit Memo. That way, AR will process this just fine.

Community Manager

Re: Go to customer>receive payments and apply the credit that...

Here's a screen capture of the Payment and Credit windows if it helps.

ApplyCustomerCredits.jpg

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