Issue with journal entry that will not apply towards open invoice.
I have a customer who should have a zero balance. The Customer Center shows that the balance is at zero but when I open up the Open Balance report, it shows I have an open invoice and an unapplied journal entry both from 2015. When I go to "Receive Payments" and click "Discounts and Credits," The journal entry shows up as a credit. I click it. At the top, it tells me that exact amount will be applied and the balance due will be at zero. I click Done and absolutely nothing happens. Then from the open invoice, I tried clicking "Apply Credits". I select the journal entry to be applied. When I click Done, nothing happens. The invoice is still open. There is no transaction history on either the invoice or the journal entry. The journal entry has the customer name entered. I can't figure why it won't apply.
I recommend changing the details on the JE to be a Credit...
I recommend changing the details on the JE to be a Credit Memo or a Receive Payment. If the JE hits Banking, that would be a Payment. If the JE credits AR and is offset to "something else" that "something else" is easily handled by using a Credit Memo. That way, AR will process this just fine.