Great customer service but no action by resolution team!

This isn't the kind of encounter that we want to impart to you, topekallc.

As of now, the investigation is still ongoing. Rest assured, either my colleagues or I will get back to this thread once an update is available about this issue. Since you already reached out to our Phone Support team, your company file is listed as one of the affected users.

If you have some How do I concerns in managing your QuickBooks account, you can visit our Help Articles page.

We appreciate your patience while we're working to resolve this matter the soonest.

Thanks for your reply.  I wouldn’t agree that it is ongoing when after a month it has yet to be assigned to work on. What can we do to get it assigned to begin working on?  Do you know how frustrating it is to have to call multiple times over the course of a month just to be told you haven’t even started to look at it?