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Have one client that just within the last week I cannot create either an invoice or sales receipt for. I get this error: Unexpected problem : -37112. Can anyone help?

 
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QuickBooks Team

Have one client that just within the last week I cannot create either an invoice or sales receipt for. I get this error: Unexpected problem : -37112. Can anyone help?

Hi there,  @leah15.

 

Let's perform some troubleshooting steps to isolate this. I recommend using a private or incognito window and create an invoice for that client. This way, we can check if the issue you're having is caused by stored cache from the browser.

 

Stored cache for some time can cause unusual behavior that affects the performance of your QuickBooks Online (QBO) account. To start with, here are the keyboard shortcuts in opening a private/incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer & Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P 

If you're able to create an invoice for your client while in a private or incognito window, then we'll need to clear your regular browser cache. This will erase the cache stored from the browser and prevents unusual behavior 

 

 However, if the issue persists, I suggest using another supported browser. This way, we can check if this is a browser integrated issue.

 

I'm also adding this article that can guide you in managing your customer in QBO: Manage your customer list

 

Should you have any other concerns in the future, do post it here in the comment section below. I'm always around to help. 

Highlighted
Level 1

Have one client that just within the last week I cannot create either an invoice or sales receipt for. I get this error: Unexpected problem : -37112. Can anyone help?

Thank you for the help; however, I wasn't able to correct the issue after trying all your steps.  It seems there must be a bug in the client file.

Highlighted
Level 1

Have one client that just within the last week I cannot create either an invoice or sales receipt for. I get this error: Unexpected problem : -37112. Can anyone help?

 
Highlighted
QuickBooks Team

Have one client that just within the last week I cannot create either an invoice or sales receipt for. I get this error: Unexpected problem : -37112. Can anyone help?

Good job for doing the steps my colleague recommended, Leah15.

 

I'd suggest reaching out to our customer care support so an agent can investigate further. They have more tools that can help you out. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "Unable to create an invoice or estimate" in the description field, then click Let's talk.
  4. Select either Start messaging or Get a callback

Once it's fixed, you can already create an invoice or sales receipt

 

Visit the Community if you need our help. Hope to hear from you again. 

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