Hi, My invoices are sent from another e-mail address, my custoers don't recognize. Can I add an e-mail address and send the invoices from the new/added e-mail address?

david224 · ‎March 14, 2021

I simply would like to have 2 options of e-mail addresses and select the relevant e-mail address accordingly. Hope I'm understood.

BettyJaneB · ‎March 14, 2021

I hope you're doing great today, @david224.

I want to share some clarifications regarding adding email addresses when sending invoices in QuickBooks Online.

The system only allows you to add and select multiple email addresses for the receiver of the invoice. In your case, you'll need to manually change the email to the one that's recognized by your customer when sending the invoice.

You can also add a message on the form indicating the reason for the email that you've used.

Please see the screenshots attached on where to add the message and to change the email:

For more details about creating and sending invoices together with customizing the form, please see this reference: Learn how to create and send invoices in QuickBooks Online.

On the other hand, I can see how helpful it would be to have the option to select your preferred email to be used when sending sales forms in QuickBooks Online.

Know that our developers are constantly working to develop the product by adding features that can cope with your business needs. I encourage you to send this feedback so this can be taken into consideration.

To do that:

Click on the Gear icon at the top.
Press on Feedback.
Share your feedback.

I'm always here to assist you further if there's anything else that you need. Have a lovely day!

View solution in original post

BettyJaneB · ‎March 14, 2021

I hope you're doing great today, @david224.

I want to share some clarifications regarding adding email addresses when sending invoices in QuickBooks Online.

The system only allows you to add and select multiple email addresses for the receiver of the invoice. In your case, you'll need to manually change the email to the one that's recognized by your customer when sending the invoice.

You can also add a message on the form indicating the reason for the email that you've used.

Please see the screenshots attached on where to add the message and to change the email:

For more details about creating and sending invoices together with customizing the form, please see this reference: Learn how to create and send invoices in QuickBooks Online.

On the other hand, I can see how helpful it would be to have the option to select your preferred email to be used when sending sales forms in QuickBooks Online.

Know that our developers are constantly working to develop the product by adding features that can cope with your business needs. I encourage you to send this feedback so this can be taken into consideration.

To do that:

Click on the Gear icon at the top.
Press on Feedback.
Share your feedback.

I'm always here to assist you further if there's anything else that you need. Have a lovely day!

david224 · ‎March 16, 2021

Thank you so much for the informative and educating reply Betty.

Before I'll share with you "my solution" to that issue, I have additional question:

I noticed that below the Company Mail there is a line says: Customer-facing email

Can I place there the "recognized" e-mail address? If so, will the "recognized" e-mail address be the one he/she sees?

Let me share with you my solution: "seeing is believing"

I simply changed the logo reflecting what they use to and accustomed to see, reflecting the change in ownership (practically I took over that business under my company and that's where the confusion started.

Please see "my logo".

Thanks again for being so supportive.

David

RenjolynC · ‎March 16, 2021

Thank you for your prompt reply, David.

Yes, you are correct about your follow-up question. The email address entered in the Customer-facing email field will be the one that your customer will see when they view the invoice.

Please see this sample screenshot for reference:

With regard to the logo, is your customer seeing the old one? If so, you'll want to edit the default template for your invoice to make sure the logo and other settings for your sales form is updated.

You can read this article for more information: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please, feel free to keep us posted if there's anything else you need. Me and my colleagues are here to help. Take care!

david224 · ‎March 16, 2021

Thanks a lot Renjoylin,

I'll change my setting, adding the "more familiar e-mail address" for the purpose of sending the invoices to "these customers" only.

In respect to my "creative logo" I tested that and it looks VERY clear.

I changed the setting so both the invoice and the content of the e-mail message show the relationship between the two companies clearly.

There is no way someone can miss that unless he or she doesn't want to pay me... but that has nothing to do with QuickBooks 😊

Thanks a lot for your feedback and guidelines.

Topics

Training

Community

Resources

Hi, My invoices are sent from another e-mail address, my custoers don't recognize. Can I add an e-mail address and send the invoices from the new/added e-mail address?