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Best answer March 14, 2021
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I hope you're doing great today, @david224.
I want to share some clarifications regarding adding email addresses when sending invoices in QuickBooks Online.
The system only allows you to add and select multiple email addresses for the receiver of the invoice. In your case, you'll need to manually change the email to the one that's recognized by your customer when sending the invoice.
You can also add a message on the form indicating the reason for the email that you've used.
Please see the screenshots attached on where to add the message and to change the email:
For more details about creating and sending invoices together with customizing the form, please see this reference: Learn how to create and send invoices in QuickBooks Online.
On the other hand, I can see how helpful it would be to have the option to select your preferred email to be used when sending sales forms in QuickBooks Online.
Know that our developers are constantly working to develop the product by adding features that can cope with your business needs. I encourage you to send this feedback so this can be taken into consideration.
To do that:
- Click on the Gear icon at the top.
- Press on Feedback.
- Share your feedback.
I'm always here to assist you further if there's anything else that you need. Have a lovely day!
I hope you're doing great today, @david224.
I want to share some clarifications regarding adding email addresses when sending invoices in QuickBooks Online.
The system only allows you to add and select multiple email addresses for the receiver of the invoice. In your case, you'll need to manually change the email to the one that's recognized by your customer when sending the invoice.
You can also add a message on the form indicating the reason for the email that you've used.
Please see the screenshots attached on where to add the message and to change the email:
For more details about creating and sending invoices together with customizing the form, please see this reference: Learn how to create and send invoices in QuickBooks Online.
On the other hand, I can see how helpful it would be to have the option to select your preferred email to be used when sending sales forms in QuickBooks Online.
Know that our developers are constantly working to develop the product by adding features that can cope with your business needs. I encourage you to send this feedback so this can be taken into consideration.
To do that:
- Click on the Gear icon at the top.
- Press on Feedback.
- Share your feedback.
I'm always here to assist you further if there's anything else that you need. Have a lovely day!
Thank you for your prompt reply, David.
Yes, you are correct about your follow-up question. The email address entered in the Customer-facing email field will be the one that your customer will see when they view the invoice.
Please see this sample screenshot for reference:
With regard to the logo, is your customer seeing the old one? If so, you'll want to edit the default template for your invoice to make sure the logo and other settings for your sales form is updated.
You can read this article for more information: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please, feel free to keep us posted if there's anything else you need. Me and my colleagues are here to help. Take care!
