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eandbevridge-att
Level 1

How can I clear out undeposited funds? All invoices are paid, I don't understand how this happened

My customers are showing invoiced and payment made
1 Comment 1
Ethel_A
QuickBooks Team

How can I clear out undeposited funds? All invoices are paid, I don't understand how this happened

Welcome to the Community, @eandbevridge-att.

 

I'm here to help you clear your undeposited funds account in QuickBooks Online.

 

The undeposited funds account holds the payment record until you physically deposit the same payments to your real-life bank.

 

Here's how to record a bank deposit:

 

  1. Click the +New icon and then select Bank Deposit.
  2. From the Account drop-down▼menu, choose the account you want to deposit the money into.
  3. Place a checkmark on each payment you want to combine.
  4. Select Save and Close.

 

If you have made a bank deposit directly to the register and left the undeposited funds pending, it may result in a duplicate transaction. Thus, you can delete the deposit and use the pending one in the undeposited funds account. Then, recreate a deposit and choose the pending payment.

 

Here is an article you can read about undeposited funds and the detailed steps of recording a bank deposit:

 

 

For future reference, I'm also adding this article to guide you in categorizing your transactions: Categorize online bank transactions in QuickBooks Online.

 

Let me know if you have questions about undeposited funds in QuickBooks Online. I'm always here to help. Have a great day.

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