Welcome to the Community, @bbsmith74.
Allow me to share with you some information on how you'll be able to create a new project for an existing customer in QuickBooks Online mobile app.
Currently, the option to create a project using your QuickBooks Online (QBO) mobile app isn't yet available. This is because it's a simplified version of the actual QuickBooks Online software. Hence there are some limitations when using it.
You may read this article to learn more about the comparisons of QBO mobile app features on different supported devices: What are the comparisons for mobile app features?.
As a workaround, you can log in to your QBO account using a web browser on your device. Then create a project from there. I'll guide you on how to do it:
For more details about the process, please refer to this article: How can I set up and create projects in QBO?.
Also, I want to make sure you're on the right track with your reports. Thus, I'll be adding this article in case you'll want to know more on how to customize your reports in QuickBooks Online to get personalized details for your reports: How can I customize my report in QuickBooks Online?.
Fill me in if you have more questions about managing your projects in QuickBooks Online. I'd be glad to help you achieve your goals. Best regards and stay safe, @bbsmith74.
On 08/31/2022 I received an email saying that QBO was raising prices. If you can't get this very simple feature on your phone app then you should not be charging more money. Having to drive back to my office to add a project is a waste of time and money. Get it done QB.
I completely understand where you're coming from. Allow me to provide you a little information about the price increase in QuickBooks Online.
Our price increases are in line with industry standards. The new pricing plans will reflect the needs of our clients better while allowing us to keep improving the service and developing new features. And we want to ensure that our customers will always have the most efficient software available to help them run their business.
We understand the importance of having option to create a project using your QuickBooks Online (QBO) mobile app. Our product engineers are working diligently for updates and improvements on the features.
For now, I encourage you to send feedback so our management team knows all customer's sentiments. Your suggestions and ideas will help us stay in tune with what our customers need, want, and expect. Here's how:
As a workaround, you can follow my colleagues suggestion above to log in using web browser on your device to create a project.
I've added here some links that you can check through about Track income, costs, and profitability by project in QuickBooks:
I'll hear you out if you have any other concerns regarding QBO or processes in QuickBooks. Just reply here, and I'll get back to you as soon as possible.