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danielle17
Level 2

How can I link a vendor credit to a customer payment for their invoice? The vendor is a different company than the customer.

 
Solved
Best answer February 01, 2020

Best Answers
MaryLurleenM
Moderator

How can I link a vendor credit to a customer payment for their invoice? The vendor is a different company than the customer.

As per Rustler, we're unable to link vendor credit to a customer payment for the invoice, danielle17.

 

I'll send this suggestion to our product developers. We can see how this can be useful in the future.

 

Let me know if you have other concern.

View solution in original post

8 Comments
Rustler
Level 15

How can I link a vendor credit to a customer payment for their invoice? The vendor is a different company than the customer.

You can not, QB keeps purchases and sales separate

Why would you?

 

If you got a credit, and want to refund the customer, do so from your bank account or give the customer a customer credit.

danielle17
Level 2

How can I link a vendor credit to a customer payment for their invoice? The vendor is a different company than the customer.

Perhaps there is a better way? We have a customer who is financing through a vendor of ours. Instead of being paid from the vendor, we received a credit from them. I want the invoice from the customer to show as paid. With no money being transferred, I assumed we would need to link the credit from the vendor to the invoice for the customer?

MaryLurleenM
Moderator

How can I link a vendor credit to a customer payment for their invoice? The vendor is a different company than the customer.

As per Rustler, we're unable to link vendor credit to a customer payment for the invoice, danielle17.

 

I'll send this suggestion to our product developers. We can see how this can be useful in the future.

 

Let me know if you have other concern.

View solution in original post

Gregs Repair
Level 1

How can I link a vendor credit to a customer payment for their invoice? The vendor is a different company than the customer.

Hello danielle17, I have the same situation with my invoices paid by warranty from my vendor by credits on my term account. I make the supplier credit billable to reduce the customers invoice to zero. And no exchange takes place plus the vendor account balances. Hope that helps

LMC-1
Level 2

How can I link a vendor credit to a customer payment for their invoice? The vendor is a different company than the customer.

I have a very similar issue I need help with.

We do repair work for customers then invoice the vendor who warrantys the product. The vendor "pays" that invoice with a credit we can apply to our payables from them. I understand how to apply a vendor credit in payables, but how can I also apply the credit as payment to the warranty invoice? That credit is income that covers our labor cost.  I would appreciate ANY help with this! Thanks in advance 🙂

Rasa-LilaM
QuickBooks Team

How can I link a vendor credit to a customer payment for their invoice? The vendor is a different company than the customer.

Thanks for following this thread, LMC-1.


As mentioned by Rustler, QuickBooks keeps purchases and sales separate. This is to ensure your records are in correct order.


For an overview of how QuickBooks handles customers and vendors’ transactions, see the following guides. You’ll find articles on how to perform each process in QBO.

 

Reach out to me if you have any clarifications or other concerns. I’ll be around to help and make sure you’re taken care of.

LMC-1
Level 2

How can I link a vendor credit to a customer payment for their invoice? The vendor is a different company than the customer.

Thanks for your reply! I understand all of that. I may not be expressing my problem clearly. Bear with me.  I still have an invoice for labor I need to apply payment to. That payment is given to us in the form of a vendor credit. How do I post a vendor credit as a payment? As opposed to a check or credit card? Do I need to create an income  account for vendor credits? 

Jen_D
Moderator

How can I link a vendor credit to a customer payment for their invoice? The vendor is a different company than the customer.

Thanks for posting here again, @LMC-1,

 

Currently, we're unable to apply vendor credits into sales transactions. If you receive a vendor credit, you can only apply it to expenses or bills. It also has to have the same category, product, or service you’re getting a credit for.

 

If you want to record a customer payment, it has to be done separately. If you don't have a bill attached to the vendor credit, you can simply create a bank deposit to show the return of funds in the register. Here's how:

 

  1. Click the + New icon and choose Bank Deposit.
  2. Under Add funds to this deposit, add the refund account in the Account column.
  3. Adding a vendor name (third-party payor) in the Received From window is optional, you can leave it blank if you want.
  4. Add the amount you received and the payment method.
  5. Once done, press Save and new or Save and close.

 

Then, you can apply this deposit towards the invoice by linking them. Please see this article for the steps: How to link a deposit to an invoice.

 

Please let me know how this goes. I'm here if you need further help. Wishing you a great and productive day!

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