Welcome to the Community. I can help you record a customer's partial payment on an invoice.
I'll show you how:
Click the Plus icon.
Choose Receive Payment.
Enter the customer name.
Select the invoice by putting a check mark.
On the Payment column, enter the partial payment amount (see screenshot).
Click Save and close.
The status of the invoice will automatically change to Partial after following the steps given above. To get an in-depth information about invoice payment, you can refer to this article: Record customer payment in QuickBooks Online.
That information should get you on the right path. Don't hesitate to add a comment if you need anything else. Have a wonderful day!
How can I record a customer's partial payment of an invoice?
Good day, Gwenn.
The invoice will only show the partial status after adding the partial payment. Here's what it looks like:
If you're referring to the second payment that will pay the entire amount on the invoice, then you'll want to create a receive payment. Just make sure to un-check the invoice that shows up under Outstanding Transactions.
The process will set the payment as a credit to the customer, which you can apply to the invoice later on. Please see the sample screenshot below.
The invoice will remain partially paid until you apply the rest of the payment.