Good day, @mrowin.
Welcome to the Community. I can help you record a customer's partial payment on an invoice.
I'll show you how:
The status of the invoice will automatically change to Partial after following the steps given above. To get an in-depth information about invoice payment, you can refer to this article: Record customer payment in QuickBooks Online.
That information should get you on the right path. Don't hesitate to add a comment if you need anything else. Have a wonderful day!
Hey there, @chuckiecreech25.
You can resend your customer's invoice as a reminder. I'd be happy to add some details and help you from there.
Sending the invoice as a reminder allows your customer to see their remaining balance. In addition, they can view the breakdown of the invoice, including the applied partial payment.
To send a reminder, you can follow the steps below:
Once done, if your customer pays for the invoice, you can click on Receive payment again and enter the amount.
If you want to learn more "How do I" steps, you can always visit our Help Articles page.
Always know that you can post again here in the Community if you have any other concerns.
Good day, Gwenn.
The invoice will only show the partial status after adding the partial payment. Here's what it looks like:
If you're referring to the second payment that will pay the entire amount on the invoice, then you'll want to create a receive payment. Just make sure to un-check the invoice that shows up under Outstanding Transactions.
The process will set the payment as a credit to the customer, which you can apply to the invoice later on. Please see the sample screenshot below.
The invoice will remain partially paid until you apply the rest of the payment.
I'm also adding this article for more details: Record invoice payments in QuickBooks Online.
If you have any additional questions, please leave a comment on this thread. Thanks.