How can I recover a customer invoice deleted by mistake?

Try the Audit Log and get the information to recreate the invoice.

(Gear Icon, then under Tools click Audit Log) 

Hi there, @dlucenahpm-gmail.

I agree with Just_me.  You may utilize the Audit log to get the information of the deleted invoice and recreate it. This report helps you keep track of added, deleted, and modified transactions, as well as user entries. It allows you to see the history of changes made to individual transactions or a range of multiple transactions. It can be customized by using the Filter tool to narrow down the data. 

Here's how:
 

1. Go to the Gear icon.
2. Choose Audit Log.
   
3. Use the fields on the Filter panel to select the user, date, and events.
   
4. Locate the deleted transaction.
   1. Use the browser search.
   2. Press Ctrl + F on your keyboard.
   3. Enter a keyword about the deleted invoice.
5. Under the History column, click View.
6. You can find all the information needed for the transaction in the table.

For more information about using the search tools in QuickBooks Online, you can check out these articles: 
 

• Use the audit log in QuickBooks Online
• Find, Review, and Edit Transactions in Account Registers
• How to Search for Transactions

Once entered, you can record invoice payment or match the invoice with the deposit made by customer.

If you have any follow-up questions or other concerns, please let me know in the comments below. I'd be glad to help you out again. Have a good day, @dlucenahpm-gmail!

I am in a similar situation.

I deleted the wrong invoice. I went to the audit log, got the details.  Then tried to recreate the invoice. I do that but it never saves it. 

I'm wondering if it is because the invoice number used to exist?  Or because I'm back-dating the invoice?  I tried not back-dating it yet it still does not save.

Any advice?

Thank you for joining the thread, @annemorrPPS.

I'm here to help recreate the deleted invoice so you can get back to business.

Before we start, did you receive any error message when trying to recreate the invoice? Please know that you can save an invoice even if the invoice number is used or back-date the invoice. QuickBooks will just prompt a message that the invoice number is used, however, you can change it and then save it.

If the system won't allow you to save the invoice, it's possible that the browser you're using had a data issue. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, you can press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once logged in, go back and recreate the invoice again to double-check. If this works, they need to clear the browser's cache so the system can start fresh. If they get the same result while using a private browser, I recommend switching to a different one.

Come back to this post and let me know how it goes, @annemorrPPS. I'll be around to provide further assistance.

You may also want to view the status of your sales transactions in QuickBooks. You can go to the Sales menu and select All Sales.

Wishing you all the best!

Mark_R - thank you!

That completely worked in one fell swoop!

Much appreciated.

Best,

Anne

Mark_R - thank you so much.

That worked in one fell swoop!

Best,

Anne

You're welcome, @annemorrPPS.

I'm happy to know that the troubleshooting steps I shared above help you recreate the invoice. Please know that the Community forum is always open to help you again if you have other questions about QuickBooks.

Wishing you all the best!