How do I change from SCHEDULE PAYMENT to MAKE PAYMENT. Paying with checks not online.

Hello, @stw1 and @Just_me.

The Schedule payment option will show up from your Expenses tab if you've set up the schedule payment feature in QuickBooks Online (QBO). If you wish to disable the feature, I encourage reaching out to our Online Bill Pay Support to assist you further.

Here are the lists of articles you can read more about the online bill pay feature in QBO:

• Pay bills in Online Bill Pay.
• What is Online Bill Pay?

On the other hand, if you haven't turned on the feature, I encourage performing the basic troubleshooting steps to narrow the cause of this unexpected behavior.

First, open QuickBooks using a private window. To save you time, use either of these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

If you're able to see the Make payment option using the private window, switch back to your regular browser and clear its cache. Sometimes, the stored cache of the regular browser you're using may cause unusual behavior while working with QuickBooks.

If you're getting the same experience, I suggest reaching out to our Support Team to check and investigate this issue securely.

Reach out to me if you have any other questions. I'm a few clicks away to help. Have a good day!

@Angelyn_T  Did you even read the questions asked?  I'm guessing not. 

There is a NEW feature in QBO, that has made it so there is NO "Make a payment", from within the  vendor we are trying to pay.  It's only there when we click on Expenses.  

We are wondering how to TURN OFF the feature, because we don't pay our VENDORS online.  We only use checks.  

Thank you for the clarification and getting back to us here on the Community page, @Just_me.

Please know that I've already updated the response provided above. In case you need tips and related links while working with QuickBooks in the future, feel free to read our help articles.

Have a great day!

How do you go on a private browser?  I know there is a way, but unsure of how to do that!

Shouldn't we be allowed to have the option to choose whether we are scheduling a payment online or making a payment?

I honestly am beginning to hate QuickBooks and Intuit!

I am having the same issue and the reply did not address the problem. 

Hi, @JThomas and @mch2.

After researching this issue further, I've discovered there's an open investigation about no longer having the option to "Make Payment." QuickBooks is aware of this unexpected problem, and our Engineers are working hard to resolve it as soon as possible.

If you'd like to get added to a list of affected users to receive updates on this matter via email, I suggest contacting our Support Team. They have the tools to link your account to the investigation. Here's how to contact them:

1. Go to the Help icon.
2. Press Contact Us.
3. Give a brief description of the issue and select Let's Talk.
4. Click Get a Callback.

Keep us updated on this matter. I'm always here to have your back and get you back to business.

@jthomas2 , I use Chrome.   To get the private browser there, you click on the 3 dots up top, on the right, next to the address bar and click on 'New Incognito window'. 

For Explorer, click on the same 3 dots and click on 'New Inprivate Window".

But pretty sure none of this will fix your issue. Best bet would be to contact "support", as frustrating as that is, and have them look into disabling the online bill pay. 

Good Luck.  

I have been on the phone for over an hour and 30 mins with QuickBooks, they can not figure out the problem or even how to disable online payment option. They keep putting me on hold. I tried the private browser option and also tried clearing the cache / history etc. none of it helped. 

I have to issue checks to vendors and this is just extremely frustrating :(

Now they just bumped me to a new person without telling me and she has to start over, the 1st person just gave up and dropped off.

Now i have been transferred to a 3rd person telling me to start over again.

Thank You Quickbooks ...........

:(

We don't want you to experience this inconvenience, @skylitedc2014.

I want you to know that helping you is our priority. This time, I'd recommend contacting the Technical Support of the online payment you're using. Someone from there can help you disable the online payment option so you can use the manual check for your vendors.

In case you need some related article in managing your vendors and transactions, you can always visit our Income and Expenses article for reference.

Let me know in the comments if you have any other questions. Always around ready to help.

I'm not using any online payment at all.  That's the issue! Intuit/QuickBooks Online has eliminated my ability to make a payment to a vendor via a check.  We don't use online payments, but the only option I seem to have is to schedule an online payment.  To be honest Intuit and their products including QuickBooks not matter which version literally takes the control out of the user and is no longer customer or user friendly.  This is putting it as mildly and as pleasantly as I can since bad language and screaming won't help!

I have done and online chat and got nowhere, then received an email that suggested there is a large investigation into this issue via the tech support with Intuit/QuickBooks.  However, this puts me in a position where I am unable to pay my vendors and may have to resort to handwriting checks out because I am not finding a solution to an issue that was created by Intuit.  Not everyone wants to pay their vendors by an online payment!

You are no longer user friendly and have taken a lot of the control out of the users hands.  It's frustrating when I can't get my job done!

Hi.

If you use the option "Mark as paid" in drop down menu in the line of the unpaid bill, it seems to be working as the Make payment before and you will be able to issue a check.

Jana

We NEED the ability to pay our vendors by check!!  This should not even be a problem. But leave it to QuickBooks to make it one.  

We are at the end of the month.  I have to start sending out vendor checks in a couple days.  Not to mention, payments that were made by AP that NEED to be posted to invoices,  that I can't get to because of this asinine way QB decided to change things.   

I'm hoping that my not being able to get these things done will piss off the boss enough to get rid of QB, once and for all.  

@JanaH 

I just tried that.  Doing it that way shows that it was paid online, which I didn't do.  

It's not a good way to do it.  We should be able to "make a payment" not have to schedule one, especially where we are using checks.  

Thanks for the suggestion, though. :)

Thank you for your help!

I was able to follow your instructions Candice C; however, that didn't resolve the issue.  QuickBooks has once again chosen to change something in the program and now I have to open the bill I wish to pay; select mark paid, before I can cut the check needed to pay my vendor.  This created more steps than I needed to have to go through to accomplish my work.

Why does Intuit/QuickBooks feel that their improvements "streamline" the work flow when in reality they create issues for us!  Not every company runs the way Intuit believes it should.  Intuit needs to stop doing this to the online version because it takes the control out of the businesses hands.  Let us decide if we wish to schedule an online payment for certain bills or to make a payment and cut a check.  Intuit doesn't see our day to day operations and how our businesses are run; that is why we businesses should have that control and make the decisions we need to!

Prior to this change, I could just go to the right side in the vendor list of transactions and click on make payment; and with just a few clicks I can print a check and pay that bill to the vendor.  Not anymore and this is very frustrating to everyone!  I know I'm not alone!

Shalane; open the bill from your vendor that you entered into QB before selecting mark paid.  Once you open it then select mark paid, you can select; print check later or do it right from that window.  It won't mark it on your chart of accounts as an online payment.

I've gotten around this issue by selecting "Check" from the New Transaction window on the vendor's file, instead of using the invoice itself, and then I can apply the open invoice to the check. Yes, it's a few extra clicks, but it gets me to the check payment window. I also still have the option in my New tab of Pay Bills, which has the check number window at the top and then I choose "Save and Print" from the bottom.

@AmyPack 

That is a nice workaround, but it needs to go back to the way it was, so we aren't all wasting time clicking around, trying to simply pay a bill using a check.  

Quickbooks broke it and seriously needs to step up and fix it.  

And QB, tagging something as "solved" doesn't fix the situation, either.  Actually step up and FIX THE PROBLEM!!  

I agree!  This issue isn't resolved and marking as resolved instead of fixing it is once again a serious flaw and issue that I have with QuickBooks.

Hello there, @jthomas2.

I’ve checked with my tools, and it shows that the functionality to use the Make a Payment feature is still an ongoing issue (INV-42568). Our product engineers are treating this investigation with the utmost urgency to implement a permanent solution.

To ensure you’re in the loop for the progress of the investigation, I recommend signing up for the notification list of affected users. We prioritize the safety of our customers’ information, so I suggest reaching out to our QBO Care Team.

They can enter your company details in a secure space. You’ll receive an email once more is available about the issue.

1. Go to the Help icon at the top to select the Contact Us link.
2. This will open another window where you can enter the issue/topic.
3. Once done, click on the Let’s talk button to view the support information.
4. Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.

Rest assured, I’ll let you know any updates here in the Community.

You can visit the QuickBooks Resource Center and register to our Newsletter to get the latest news delivered straight to your inbox.

Reach out to me if you have any other concerns or questions about QuickBooks. Please know I’m always ready to answer them for you. Have a good one.

@Rasa-LilaM 

 Sending us to sit on hold for hours on end, or even hours of waiting for a callback isn't a solution. I even tried the chat, and sat, waiting for over on hour for a response to that.  I don't have the time to sit on hold or waiting.  I have things that need to get posted to invoices, NOW, not when it's convenient for someone from Quickbooks.  Besides the fact that I just tried to 'Void" an invoice, but can't.  There is NOTHING that gives me that option.  

Hi Shalene,

This issue is still ongoing. Our product engineers are working hard to get this fixed as soon as possible.

If you’re listed already as an affected user, rest assured you’ll be notified once the issue is resolved.

Otherwise, you can follow my colleague @Rasa-LilaM steps above to reach them.

We appreciate your patience while we’re working on this. Please know that your voice is important to us.