HOW DO I CHANGE THE PAYMENT METHOD FOR QBO

Hello there, khuntley.

You came to the right place. I'd love to offer my assistance in regards to updating the billing information that's set up for your account. 

To change the payment method for QuickBooks Online account, here's how:

1. Click the Gear Icon.
2. Go to Account and Settings.
3. Select Billing & Subscription.
4. Enter the credit card information. (Card number, name on card, expiration date, and security code.) 
5. Make sure to verify the billing address in QuickBooks Online is the same billing address on the credit card statement.
6. Click Save Changes.

For additional reference, please check this article: Update payment method for QuickBooks Online subscription.

If you need further assistance with the steps from our phone support, you can reach them through this link: Get help with QuickBooks Online.

This will get you on the right track. Don't hesitate to leave a comment by clicking the Reply button below if you have other concerns about updating payment method. Have a good one.

I HAVE NO BILLING AND SUBSCRIPTION TAB ON MY ACCOUNT AND SETTINGS PAGE.  WHAT DO I DO NOW?

Hello, @carpentryconceptsllc.

I’m here to get you back to business and resolve why there isn’t a Billing and Subscription tab. What you’ll need to do is clear you Cache. Web-based platforms like QBO collect cache files to save you time when loading repetitive data. These files can often become outdated or corrupted, causing issues. Clearing them out usually resolves these issues. 

As a second option, you may open up an Incognito Window . This browser doesn’t collect cache files like a normal web-browser.

If you have other questions, drop a line below. 

I too have no subscription option and it is a brand new account and I don't think it is a a cache issue as i have the option on other clients ?

Thanks for joining this thread, @beach accountant.

Let’s try logging out and logging in to your QuickBooks Online (QBO) account to refresh the synchronization of your web page and QBO.

If the issue persists, I recommend contacting our Support team. They have the proper tools to securely check your account and look into the reason why you don’t have the Billing & Subscription option. Let me guide you on how to reach out to them.

1. Go to the (?) Help menu.
2. Select the Search tab.
3. Click Contact Us.
4. Enter a brief discussion of your concern and select Continue.
5. Choose either Chat with us (if you preferred messaging) or Have us call you option.

You might also want to review their Support hours to know when agents are available: 

Once everything is all set, you can utilize these links for reference in case you need to update your payment and subscription in QBO:

• Update billing, payment, and subscription info in QuickBooks Online
• Update the payment method or info for your QuickBooks Online subscription

Keep me in the loop if you have other follow-up questions about managing your subscription or with your account. I’m just a post away from you. Keep safe and have a good one!

where is the gear

I can help you locate the Gear icon, userrcortinas.

If you want to update your billing and subscription info, you'll want to open a browser. Then, log in to your QuickBooks Online account. Once signed in, you'll see the Gear icon at the upper-right. You can zoom out of the page to be able to see all the features on one page. You can also refer to the screenshot below for our reference: 

If you're still unable to see the Gear icon after you've performed the troubleshooting steps shared by Emily M, you can get in touch with our Phone Support Team so they can further investigate. 

I'll be here if you need anything else and how this works. Take care!