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bbarbee
Level 1

How do I change the template on invoices

Why does my invoice and estimate template change when I use QuickBooks online? 

I have changed it at least ten times, and half the time, it prints the template I saved, then goes back to one with the description margins small and everything jammed in a row to the left.

 

ShaniamarieC
QuickBooks Team

How do I change the template on invoices

Hello there, @bbarbee.

 

I understand that you are facing an issue with your invoice and estimate template in QuickBooks Online (QBO) where the description margins appear small, and everything is jammed in a row to the left. 

 

This issue might be due to a printing problem. I suggest performing a nozzle check function to ensure that the print head nozzles are working correctly. This function allows you to print a nozzle check pattern and identify if any color fails to print or if printing becomes faint. Additionally, you can check with your IT to ensure the proper guidance in the functioning of the print head nozzles.

 

Moreover, if the issue persists, I recommend contacting our customer care support. One of our QBO Support Specialists can use tools like screen sharing and double-check what’s causing the issue. Once they’ve identified the cause and found a fix, our phone support will guide you through the step-by-step process to take care of the problem.

 

Additionally, you can check this article, to get help with common printing issues when using QuickBooks Online on a browser for Windows. Also, to learn more about importing custom form styles: 

 

 

You can ask follow-up questions or submit new ones if you need anything else in handling your invoices and estimates in QuickBooks Online, @bbarbee. The Community is always ready to help you all the time.

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