How do I close my Intuit self employed account?

Hello there, desertislandodc,

If you're still on a trial subscription in QuickBooks Self-Employed, cancellation happens automatically at the end of the trial period without any fees.

To cancel a paid subscription, follow this steps:

1. Login to your QBSE account using this link https://selfemployed.intuit.com/login.
2. Click the Gear icon on the upper right hand.
3. Select Billing Info in the drop-down menu.
4. Click Cancel now in the Cancel section.
5. Enter a reason for cancelling.
6. Click Cancel Subscription.
7. Click Cancel subscription one more time.

Let me know if you need anything else.

Hi,

I hope you're doing fine, @mickeydino.

It looks like you've posted twice in this forum. My peer already shared some insights about your account cancellation concern. You can go to this link for your reference: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/i-want-to-close-my-just-ope.... 

Please let me know if you need anything else. I'm always here to help. Take care. 

I did this and I still got billed

Thanks for joining in on the thread, Meeks2020.

If none of the steps mentioned above worked in cancelling your QuickBooks Self-Employed subscription, I'd recommend contacting our Customer Care Team. They can review your profile and further assist you in cancelling the subscription. You can reach them using this link: Contact QuickBooks Self-Employed Support.

We'll be right here if you have additional queries when managing your account. 

That option is not there.

Hi @Shane,

You have different ways to cancel a QuickBooks Self-Employed (QBSE) subscription, depending on your situation. 

Be advised, you'll need to log in to your QBSE company via a browser to proceed since it's unavailable in the mobile app. 

If it's a free trial, follow these steps:

1. Go to the Gear icon.
2. Select Cancel Trial under the About you section. 

If you subscribed directly from Intuit, here's how:

1. Click the Gear icon.
2. Select Billing Info.
3. Tap Cancel subscription.

Otherwise, if you subscribed through Google or Apple, you'll find the steps in this article: Cancel your QuickBooks Self-Employed subscription. Scroll down and click the Cancel your subscription bought through a mobile app store link to see the steps. 

In case you decide to renew your QBSE subscription, keep this article for reference: Resubscribe to QuickBooks Self-Employed.

Post a reply below if you have other questions about the cancelation of your QBSE subscription. I'll be sure to get back to you. 

When I click your link, it takes me to this page.

I get into a page loop only seeing a page that says "Subscribe" an "X" to close on the right side and "Cancel" at the bottom left.  When I click on cancel or X, it takes me for a brief moment to the home page and then goes directly back to the "Subscribe".

I can't get out of the loop and am not able to cancel.

PLEASE HELP ME!!!

Hi there, @mbetsysm.

Before we dig deeper into your query, know it isn't the experience we want you to have when using the QuickBooks Self-Employed (QBSE). It would be best to contact our Customer Care Team so they can help you address this situation and cancel your current subscription. We'll write down the steps below to get you going:

1. Go to Help (?) and select Contact Us. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
2. Enter “talk to a human”, then select Continue.
3. Select which way you want to connect with us.

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

You can visit this page for more information: Contact QuickBooks Self-Employed Support.

Furthermore, here's an article to help you export a copy of your data outside QBSE: Export data out of QuickBooks Self-Employed.

Feel free to visit us here in the Community space if you need further assistance or perform specific tasks inside the program. Don't hesitate to comment below so we can respond right away. Keep safe.