Still can't do this, eh?

Hi there, @erikanextstep.

I understand the need to customize the Payment receipt when emailing your customers. However, it's not an option for the time being in QuickBooks Online (QBO). In the meantime, you can manually edit the email message before sending it.

We recognize that each company has unique needs, and I can see how the feature you're looking for would benefit and empower your business. I recommend sending this request straight to our product engineers through feedback. It helps us improve the features of the program.

To send feedback, follow the below steps:

1. Go to the Gear icon at the top.
2. Select Feedback.
3. Enter your comments or product suggestions. 
4. Then select Next to submit feedback.

To be updated with the recent and upcoming changes for QuickBooks products, visit these sites:

• QuickBooks New Features and Innovations
• What's New in QBO?

Additionally, I'm attaching our Community link if you need help managing your sales: Invoices and payments.

Please feel free to comment below if you need further assistance in QBO. We're here to answer them for you. Have a great day.

Hello @MirriamM - just FYI, I have sent requests to the product engineers several times on this over the past year and nothing has changed. I have lost faith that sending a request to the product engineers will do anything at all. 

Totally agree. Really doesn't seem worth the time.

4 years and counting ...