How do i enable the customer phone number to show on an invoice

Hi there, @morethanmulchsup. 

At the moment, the option to add a phone number on the invoice in QuickBooks Online is unavailable. You'll want to add the phone number in the billing address section or add it directly to the other sales information. 

Here's how:

1. Go to Sales, then select Customers.
2. Choose a customer's name, then select Edit.
3. In the Billing address section, add the phone number above the street address information. 
4. If the Shipping address is different, use the same steps to add the phone number to the shipping address field.
5. Select Save.

You can check out this article to learn more about adding a customer's phone number to the sales transaction.

The Community is always here to help if you have any other questions. 

yes, thank you for your help

Has anyone fixed this problem yet?

Thanks for joining this thread, @Enzo.

I recognize how convenient it is to add a customer's phone number to an invoice. At this time, the said option is unavailable. And we can't provide updates as to when this feature will be rolled out.

You may consider adding the phone number in the billing address section or entering it directly into your other sales information as a workaround.

QuickBooks developers always search for ways to improve user experience by promoting helpful and efficient features and functionalities to streamline processes that suit your business needs. By this, I recommend sending feedback so they can determine what features to be added for future enhancements.

Here’s how:

1. Go to the Gear icon at the top, then select Feedback.
2. Enter your comments or product suggestions.
3. Click Next to submit.

You can track your feedback through the QuickBooks Online Feature Requests website.

If you'd like to personalize and add specific details to your sales forms, check out this article for complete instructions: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please don’t hesitate to reach back out if you have any other questions or concerns besides adding the customer's phone number. The Community team is always here to help. Take care!

Thanks, I reported the feedback. The trouble with that workaround is that it interferes with my mailing list. Unless if you know another way to get the phone number and email address on the invoices and packing list that doesn't interfere with mailing lists.

You would think that having the customer's email and phone number on an invoice is basic. I had to use my custom field to put the customer's phone number on the invoice so we can phone them and reference it.  I would think quickbooks had enough time to add this simple but necessary feature

How is not providing the phone number field for an invoice not a standard?  This is the most basic database function.  I highly recommend that QB spend 15 minutes and solve this problem.  

Seems like the very very basics are too complicated for this company

It's now Dec 2023 and I can't believe QB has not enabled a way for the Forms (Invoices and Estimates) to have the client's phone number and or email address. I hope this gets updated in a near future update release.