Hello there, @kimberly-mcnabb.
I want to make sure you are taken care of an Intuit will only initiate contact if you requested a call back from our Support about a specific issue in QuickBooks. If you'd like, you can tell me what has you wanting to request a callback. I can assist with any QuickBooks questions you have. To request a call back from our Customer Care Team you must:
1. Sign in to your QuickBooks Online account.
2. Click the Help icon.
3. Select Contact Us.
4. Enter your questions and click, Let's Talk.
5. You'll be routed into the Choose a way to connect with us page.
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
6. Select how you want to contact them and fill in the information.
Please refer to this article for some tutorials about the use of the different features in QuickBooks Online: QuickBooks Tutorials.
After that, one of our agents will call you back. Please, know I'm here lending a helping hand. I hope to hear from you soon. Have a great day!
