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stevendirocco
Level 1

How do I setup "customized email address" receipt forwarding for quickbooks self-employed?

My latest receipt got rejected because "xxxxxxxx@xxxxxxxxxx.xxx is no longer active"
4 Comments 4
KlentB
QuickBooks Team

How do I setup "customized email address" receipt forwarding for quickbooks self-employed?

I can guide you in setting that up, stevendirocco.

 

Since your previous email is no longer active, you'll have to get in touch with our technical supports. This way, we'll be able to unlink to your account. After that, you can now set up the updated email address to forward receipts from. Here's how:

 

  1. Sign in to QuickBooks Self-Employed in a web browser.
  2. Click the Gear icon, then choose Receipt forwarding.
  3. Follow the onscreen steps to set up your email.
  4. Review the Your receipts must be sent from field.
  5. Tick the Email me when QuickBooks receives a receipt checkbox if you want to know when QuickBooks starts scanning your receipts.
  6. When you're finished, click Done.

To learn more about this process, you can read this guide: Forward receipt images to QuickBooks Self-Employed. I've also included an article that will help you create a new transaction from a receipt image: Record or attach expense receipts.

 

DIf there's anything else that I can help with, please don't hesitate to tag me in the comment section. Have a great rest of the weekend.

stevendirocco
Level 1

How do I setup "customized email address" receipt forwarding for quickbooks self-employed?

My email address hasn't changed and the email in the "Receipt Forwarding" is correct.

 

This error message indicates Intuit broke something: "Customized email addresses are replacing  [email address removed] and your receipt wasn’t received"

stevendirocco
Level 1

How do I setup "customized email address" receipt forwarding for quickbooks self-employed?

My email address hasn't changed and the address listed in "Your receipts must be sent from" is correct.

 

This error message indicates that Intuit has broken something: "Customized email addresses are replacing [email address removed] and your receipt wasn’t received"

MadelynC
Moderator

How do I setup "customized email address" receipt forwarding for quickbooks self-employed?

Hi Steven,


Since you're unable to email receipts due to an email address issue, I recommend contacting our Technical Support. They can investigate this further and can provide additional fixes.


Check out our business hours first so you’ll be assisted immediately. Then follow the steps below to reach out:

 

  1. Select the Assistant menu.
  2. Type in “Talk to a human.”
  3. Enter your brief concern in the field.
  4. Select I still need a human.
  5. Choose away to connect with our representatives.
    • Message an agent
    • Get a callback


You can use this reference to learn more on how to email receipts to automatically records them in the program: Forward receipt images to QuickBooks Self-Employed.


If you have any other questions or concerns, please let us know. We’re always here to help.

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