How do I show finance charges on statements?

Hi there, @lodgepolestore-g.

I can walk you through the steps on how to run the customer's statements showing the finance charges in QuickBooks Online. 

Make sure that you've put a memo or message in the invoices, so you're able to see the finance charge in the statements. 

Here's how: 

1. Go to the Sales menu, then choose the Customers tab.
2. Put a check-marked to the customer's name. 
3. In the Batch actions drop-down arrow, choose to Create Statements. 
4. Select the Transaction Statement under Statement Type, then tap Save. 

        5. Go back to Sales, then select All Sales. 

        6. Pick Statements and customer's name under Filter drop-down. 

        7. Double click the statement to show the details. 

If you don't have, you can still see, but you need to check each of them because it will only show invoices instead of finance charges.

For more information about the process, check out this article: Create and view customer statements. 

I've added an article that you might need in the future about how to set up and add late fees to overdue invoices in QuickBooks Online.

• Set up and apply automatic late fees to invoices

If you have any questions about the information I've provided or anything else QuickBooks, feel free to reach out to me here in the Community. I'm always here to help.

I completed all these steps and finance charges do not appear on statements.

Hello again, lodgepolestore-g. I appreciate you for keeping us updated.

For you to show the Finance Charges on the Customer Statement, ensure that when creating an invoice, the Description on the line item has Finance Charges. 

So, when creating a Statement, it will appear. 

Please let me know how things go on your end. I'm always here to offer additional help. Have a nice day.

Do you have to do it manually every month?

Thanks for joining the Community and getting involved with this thread, galebloom2008.

You can manually enter "Finance Charge" in a product or service's Description column while creating invoices, as shown in MirriamM's post.

If you'd prefer to not have to manually enter this information in your product/service description column, you can edit the product/service and save a description for it.

Here's how:
 

1. In your left navigation bar, go to Sales, then Products and services.
2. Find an item you want to edit.
3. Click its Edit option.
4. Enter a description in the Description field.
5. Select Save and close.
   
   

Now, when you add your product/service to a sales form, it will automatically display with the description you gave it.

I've also included a detailed resource about working with products/services which may come in handy moving forward: Add & manage product/service items

If there's any additional questions, I'm just a post away. Have a great Wednesday!