How do I stop the auto scrolling when looking through invoices? It's horrible!

Thank you for posting here in the Community, @office166.

If it’s auto-scrolling when viewing your invoice, I recommend you use another browser, because if there is an issue with your default browser, it affects the behavior of your QuickBooks Online.

Let us also check that there is no issue with your keyboard arrow buttons. 

If the issue persists, you can try to clear cache your browser this will help you to have the best and most secure experience with QuickBooks Online.

Please click this article for additional information on how to fix issues in QuickBooks online. Help articles.

Don’t hesitate to leave a comment below if you need further assistance. I’ll be glad to help. Take care!

@office166, 

Sometimes there is a button on the top of the mouse that gets bumped and causes the page to "auto scroll".   I bump mine on occasion.  I would check to see if that might be what is causing it.  

No, it's doing it on all of our computers and only in the transaction section.

I have tried a different browser, online and desktop. It is happening on all of our computers. This is clearly a setting or something that QB has done.

Hi @office166,

Thank you for following the steps provided by my colleague. We'll have to take a closer look at this to determine this unexpected behavior.

In this case, please contact our technical support team. Our representatives can provide additional troubleshooting to identify this unexpected behavior.

Here's how:

1. Go to Help.
2. Click Contact Us.
3. Let them know that you're unable to stop the auto-scrolling when looking through invoices
4. Click Continue, then select if you want to schedule a callback.

Don't hesitate to comment below if have other questions. Have a great day.

Thank you! I have done that. Just waiting for a response.

@office166   Did you ever get a response or any answers?  I have repeatedly requested a callback AND chat, and never hear from anyone. 

I was on a chat with someone and they had the audacity to ask me about specific invoices. Can you believe that?!?! They said they were working on it, that it's a known issue. It has not been fixed, obviously.

We are using Quickbooks Desktop and this auto scrolling is happening on both our computers that have QB installed.  Especially irksome when we are going thru the Items List.  It just goes crazy!  scrolls up and down rapidly, endlessly, and freezes up the QB program.  All updates are installed, we are obviously not using a browser for Desktop, it just randomly keeps happening.  Any updates on this issue?

Hello, @weatherallnw.

I can give some troubleshooting steps so we can fix the auto-scrolling issues when going through your item lists. Let me walk you through the process:

First, let's run the Verify/Rebuild data tool. This is to determine if there are a data problems within a company file (Verify data) and self-resolves most data integrity issues (Rebuild data). To do so, please follow these steps:

Verify data

1. Click Window then Close All.
2. Choose File then Utilities.
3. Select Verify Data.
4. If you see: "QuickBooks detected no problems with your data" (no further action is needed), "Your data has lost integrity" (Continue to the steps below to Rebuild Data), or specific error messages visit  the QuickBooks Desktop support site and search the error. 

Rebuild data

1. Go to File.
2. Select Utilities then Rebuild Data.
3. You will receive a warning message to backup your company file, press OK.
4. The Rebuild Data utility starts as soon as the backup is finished.
5. Click OK when you get the message "Rebuild has completed".

If the verify rebuild is already done, let's run the QuickBooks Tool hub and choose the Program Problems tab. To download and use the tool hub, please refer to this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub. 

Then, let's re-sort your Item list. This process will help you fix any odd behavior when accessing the lists in QuickBooks. For the detailed steps, please proceed to Re-sort lists in QuickBooks for Windows of this link: Re-sort lists in QuickBooks Desktop. 

If the issue persists after doing the troubleshooting steps above, I suggest reaching out to our technical support team. They can do a screen share to further investigate the odd behavior of the software.

Here's how:

1. Go to the Help tab.
2. Choose QuickBooks Desktop Help.
3. From the Have a question? page, enter auto-scrolling when going through the Items List. 
4. Click Contact us.
5. Choose Call us or Start a message. 

For future reference, you can read through our Help article page. This includes topics such as managing QuickBooks users, reconciliation guide, tracking inventory, etc. 

Please know that you can always post here if you have other QuickBooks concerns. I'd be happy to help you. Take care always.

I'm having the same issue with auto scrolling invoices in QB online.  It started a few months ago.  Whenever I'm looking at a client's invoices and close one, it will bring me to the last invoice which could be several years worth of invoices.  I scroll back up to 2020, view another invoice, close it, and it brings me to the last invoice again.  I'm using Google Chrome and my browser is up to date.  And I just downloaded Microsoft Edge.  Same issue.  And yes, I clear cache daily.

Also, my client list is always disappearing.  If I'm scrolling through all active clients, click on one, then all other names will disappear.  If I move the scroll bar, they all show again.  This has been going on for as long as I can remember.

I've contacted support but they either aren't reading what I'm writing or just don't understand what I'm saying.  They ask me the same questions I already answered and it's a half hour of wasted time.  It's very frustrating.

Good morning, @office166.

Thanks so much for providing these details and taking the time to test out the troubleshooting steps suggested by previous agents in this matter.

I recommend reaching out to our technical support team. They have the ability to escalate this issue to our product engineers, in which case they could resolve this matter by conducting an investigation. Once an investigation has been opened, you could then be added to the list of affected users to receive email updates on the status of the investigation, and also know when the issue has been resolved. 

Here's how:

1. Go to Help.
2. Click Contact Us.
3. Let them know that you're unable to stop the auto-scrolling when looking through invoices
4. Click Continue, then select if you want to schedule a callback.

 We want to do all that we can to get you back to business stress-free and appreciate this feedback. Take care.

You described the problem exactly, this has been going on for as long as I can remember and it is the most frustrating thing. I'm using chrome also.

I wish that if you open a customer invoice it should let you hit and arrow button to either go to the next invoice or back to the list of invoice for that customer.

What you said about the customer list disappearing after a search is also frustrating. I find QB search to be very stupid, if you type to many letters to fast it completely looses who you are searching for and you have to erase and try again more slowly.

I have the same issue. As soon as I close an invoice and want to check the invoice before it, quickbooks will take me back to the very first invoice for this customer in 2015!!! Then I have to scroll back up through 6 years of invoices which is a pain on my customers that are billed monthly!

I also use chrome and the customer list does disappear when sometimes I want to look at several customers that have close to the same name.

This is obviously a quickbooks problem if it is happening to so many of us. Exactly the same way.

Any results yet???

Tracy

It help a bit after the clear of the cache, but it still is scrolling to the bottom of the page. It's so frustrating!!!!

Thanks for joining us here in the Community, @cmumper. I'll share some insights about this matter.

Since you've already tried clearing your cache in your browser, I recommend checking if this has something to do with your mouse. To begin, here's how:

1. Unplug your mouse, then plug it back in after a few minutes.
2. Plug your mouse into a different USB port.
3. Make sure your mouse cable isn't damaged.
   
   

In case you're using a wireless mouse, these are the steps:

1. Check or change your batteries.
2. Make sure there's no dirt blocking your scroll wheel.
3. If a controller is plugged in at the same time as your mouse, unplug it.
   
   

If the issue persists, you can consider contacting support. This way, a representative can check and investigate what seems to be causing this problem.

Additionally, I'll be leaving these articles to help you manage your invoices in the future:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online
• Create and send estimates in QuickBooks Online
  
  

You can get back to me by clicking the REPLY button below. I'll be more than happy to provide additional assistance to your query. Keep safe and have a nice day!

My screen is autoscrolling back up to the top on the checking register. It's driving me crazy I just want to work on a transaction one by one but it auto-scrolls. I'm not using a moiuse. I'm using Chrome. Any fixes yet?

Welcome to the Community, trisha.

I'll help you fix the issue of auto scrolling with your transactions even if you are not using a mouse.

Have you tried all the troubleshooting steps provided in this thread?

If you haven't, you can run the Verify and Rebuild data tool as mentioned above by DivinaMercy_N. You can also read this article to guide you in running the tool: Verify/Rebuild data in QuickBooks Desktop.

Once done and the issue persists, I recommend contacting our Customer Support team. This way, you can request for a screen sharing session so they can further investigate the unusual behavior of your QuickBooks Desktop.

Here's how:

1. Go to the Help tab.
2. Choose QuickBooks Desktop Help.
3. From the Have a question? page, enter auto-scrolling when going through the Items List.
4. Click Contact us.
5. Choose Call us or Start a message.

For future reference, I'm also adding this article about understanding and customizing reports in QuickBooks Desktop: Customize reports in QuickBooks Desktop.

Let me know if you have questions about managing transactions in QuickBooks Desktop. I'm always here to help. Have a great day.

I am using QuickBooks online - is there something I can do online

It's my priority to help you fix the auto-scrolling issues when working on transactions in QuickBooks Online (QBO), trishabonilla. 

We can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works in incognito, you have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.

I'm also adding this article that tackles managing and customizing invoices and other sales forms for future reference: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please leave a comment in this thread if you have additional questions about managing transactions. I'm more than willing to assist. Keep safe.

thanks I tried incognito in chrome - still behavior

just to clarify. This is in the bank register. I go to save a transaction that I've changed in the ledger, I hit save and it automatically scrolls be back to the top instead of being able to stay at the same place and not have to go find the next transaction. My bookkeeper is finding the same annoying situation. 

I appreciate you taking the time to clarify and provide detailed information about the specific situation you are encountering, @trishabonilla.

As I replicate the issue on my end, I can confirm that the automatic scroll back to the top after editing a transaction is indeed how the QuickBooks system functions. I understand that this behavior can be inconvenient and time-consuming, and I appreciate your feedback regarding this matter.

To address your concern, I would recommend sending your feedback directly to our product engineers. They are the ones who can make changes to the system based on user feedback.

To send your input, here's how:
 

1. Open your QBO account.
2. Go to the Gear icon and select Feedback.
3. Type in your suggestions and then click on Next.

You can also check out this link to be updated with the recent and upcoming changes for our QuickBooks products: QuickBooks New Features and Innovations.

We value your feedback greatly as it helps us refine our products and services. If you have additional QuickBooks-related queries, feel free to connect with me at any time. I'll be right here to assist you. Keep safe.

thanks for responding so quickly. I have provided feedback.