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O
office166
April 22, 2020
Question

How do I stop the auto scrolling when looking through invoices? It's horrible!

  • April 22, 2020
  • 6 replies
  • 53 views
No text available

    6 replies

    Pabz_L
    Pabz_L
    April 22, 2020

    Thank you for posting here in the Community, @office166.

     

    If it’s auto-scrolling when viewing your invoice, I recommend you use another browser, because if there is an issue with your default browser, it affects the behavior of your QuickBooks Online.

     

    Let us also check that there is no issue with your keyboard arrow buttons. 

     

    If the issue persists, you can try to clear cache your browser this will help you to have the best and most secure experience with QuickBooks Online.

     

    Please click this article for additional information on how to fix issues in QuickBooks online. Help articles.

     

    Don’t hesitate to leave a comment below if you need further assistance. I’ll be glad to help. Take care!

    C
    cmumper
    February 15, 2022

    It help a bit after the clear of the cache, but it still is scrolling to the bottom of the page. It's so frustrating!!!!

      K
      Kurt_MQuickBooks Team
      QuickBooks Team
      February 15, 2022

      Thanks for joining us here in the Community, @cmumper. I'll share some insights about this matter.

       

      Since you've already tried clearing your cache in your browser, I recommend checking if this has something to do with your mouse. To begin, here's how:

      1. Unplug your mouse, then plug it back in after a few minutes.
      2. Plug your mouse into a different USB port.
      3. Make sure your mouse cable isn't damaged.

      In case you're using a wireless mouse, these are the steps:

      1. Check or change your batteries.
      2. Make sure there's no dirt blocking your scroll wheel.
      3. If a controller is plugged in at the same time as your mouse, unplug it.

      If the issue persists, you can consider contacting support. This way, a representative can check and investigate what seems to be causing this problem.

       

      Additionally, I'll be leaving these articles to help you manage your invoices in the future:

      You can get back to me by clicking the REPLY button below. I'll be more than happy to provide additional assistance to your query. Keep safe and have a nice day!

      J
      Just_me
      Level 3
      April 22, 2020

      @office166, 

      Sometimes there is a button on the top of the mouse that gets bumped and causes the page to "auto scroll".   I bump mine on occasion.  I would check to see if that might be what is causing it.  

      O
      office166Author
      April 22, 2020

      No, it's doing it on all of our computers and only in the transaction section.

        O
        office166Author
        April 22, 2020

        I have tried a different browser, online and desktop. It is happening on all of our computers. This is clearly a setting or something that QB has done.

          LieraMarie_A
          LieraMarie_A
          Level 8
          April 22, 2020

          Hi @office166,

           

          Thank you for following the steps provided by my colleague. We'll have to take a closer look at this to determine this unexpected behavior.

           

          In this case, please contact our technical support team. Our representatives can provide additional troubleshooting to identify this unexpected behavior.

           

          Here's how:

          1. Go to Help.
          2. Click Contact Us.
          3. Let them know that you're unable to stop the auto-scrolling when looking through invoices
          4. Click Continue, then select if you want to schedule a callback.

           

          Don't hesitate to comment below if have other questions. Have a great day.

          O
          office166Author
          April 22, 2020

          Thank you! I have done that. Just waiting for a response.

            W
            weatherallnw
            September 2, 2020

            We are using Quickbooks Desktop and this auto scrolling is happening on both our computers that have QB installed.  Especially irksome when we are going thru the Items List.  It just goes crazy!  scrolls up and down rapidly, endlessly, and freezes up the QB program.  All updates are installed, we are obviously not using a browser for Desktop, it just randomly keeps happening.  Any updates on this issue?

              DivinaMercy_N
              DivinaMercy_NModerator
              Moderator
              September 2, 2020

              Hello, @weatherallnw.

               

              I can give some troubleshooting steps so we can fix the auto-scrolling issues when going through your item lists. Let me walk you through the process:

               

              First, let's run the Verify/Rebuild data tool. This is to determine if there are a data problems within a company file (Verify data) and self-resolves most data integrity issues (Rebuild data). To do so, please follow these steps:

               

              Verify data

               

              1. Click Window then Close All.
              2. Choose File then Utilities.
              3. Select Verify Data.
              4. If you see: "QuickBooks detected no problems with your data" (no further action is needed), "Your data has lost integrity" (Continue to the steps below to Rebuild Data), or specific error messages visit  the QuickBooks Desktop support site and search the error. 

               

              Rebuild data

               

              1. Go to File.
              2. Select Utilities then Rebuild Data.
              3. You will receive a warning message to backup your company file, press OK.
              4. The Rebuild Data utility starts as soon as the backup is finished.
              5. Click OK when you get the message "Rebuild has completed".

               

              If the verify rebuild is already done, let's run the QuickBooks Tool hub and choose the Program Problems tab. To download and use the tool hub, please refer to this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub. 

               

              Then, let's re-sort your Item list. This process will help you fix any odd behavior when accessing the lists in QuickBooks. For the detailed steps, please proceed to Re-sort lists in QuickBooks for Windows of this link: Re-sort lists in QuickBooks Desktop. 

               

              If the issue persists after doing the troubleshooting steps above, I suggest reaching out to our technical support team. They can do a screen share to further investigate the odd behavior of the software.

               

              Here's how:

               

              1. Go to the Help tab.
              2. Choose QuickBooks Desktop Help.
              3. From the Have a question? page, enter auto-scrolling when going through the Items List. 
              4. Click Contact us.
              5. Choose Call us or Start a message. 

               

              For future reference, you can read through our Help article page. This includes topics such as managing QuickBooks users, reconciliation guide, tracking inventory, etc. 

               

              Please know that you can always post here if you have other QuickBooks concerns. I'd be happy to help you. Take care always.

                D
                Delta17
                January 4, 2021

                I'm having the same issue with auto scrolling invoices in QB online.  It started a few months ago.  Whenever I'm looking at a client's invoices and close one, it will bring me to the last invoice which could be several years worth of invoices.  I scroll back up to 2020, view another invoice, close it, and it brings me to the last invoice again.  I'm using Google Chrome and my browser is up to date.  And I just downloaded Microsoft Edge.  Same issue.  And yes, I clear cache daily.

                Also, my client list is always disappearing.  If I'm scrolling through all active clients, click on one, then all other names will disappear.  If I move the scroll bar, they all show again.  This has been going on for as long as I can remember.

                I've contacted support but they either aren't reading what I'm writing or just don't understand what I'm saying.  They ask me the same questions I already answered and it's a half hour of wasted time.  It's very frustrating.

                  Jessica_young
                  Jessica_young
                  Level 4
                  January 4, 2021

                  Good morning, @office166.

                   

                  Thanks so much for providing these details and taking the time to test out the troubleshooting steps suggested by previous agents in this matter.

                   

                  I recommend reaching out to our technical support team. They have the ability to escalate this issue to our product engineers, in which case they could resolve this matter by conducting an investigation. Once an investigation has been opened, you could then be added to the list of affected users to receive email updates on the status of the investigation, and also know when the issue has been resolved. 

                  Here's how:

                  1. Go to Help.
                  2. Click Contact Us.
                  3. Let them know that you're unable to stop the auto-scrolling when looking through invoices
                  4. Click Continue, then select if you want to schedule a callback.

                   We want to do all that we can to get you back to business stress-free and appreciate this feedback. Take care.

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