How do I talk to someone at QB who knows how to close payments account? I've been getting the run around for weeks now! No helpful agents and so many cases opened.

This isn’t the experience we want to leave with you, Lalea. I’m here to help ensure you’re able to cancel your Payments account.

In QuickBooks, you can easily cancel your Payments account from Merchant Service Center. Since you’re unable to close it, you can perform some troubleshooting steps to get this resolved.

Sometimes browser-related issues can cause unexpected behavior in the program. You can sign in to the Merchant Service Center using an incognito or private window for testing. Here are the shortcuts keys for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, try to cancel your payments account. If it works, go back to your regular browser and clear its cache to start fresh. You can also use other supported browsers as an alternative except for Internet Explorer.

In just one business day, you’ll receive an email that confirms your QuickBooks Payments account is closed.

On the other hand, you can utilize this link to connect with our support if the same things happen: https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsPlusPaymentsSupport.... They can assist you further with the cancellation process. You can check our business hours so you’ll receive responses quickly.

Our Support page is available if you need resources, tips, and videos to organize your records. Just make sure to select your QuickBooks version in the Product list.

I’m just around the corner if you need more help. Just let me know. 

I had to contact over 10 different support agents via chat and phone over the past two weeks before I got the email that my account has finally been closed yesterday. Three of them put in a "request" for a supervisor to call me back within 24 hours and I never got any call back from a supervisor still. 

Also, why am I expected to pay for a shipping label to send back the card reader that we initially purchased? I tried to cancel the order on July 27th before it shipped on July 30th but the agent said she couldn't cancel the order, so I'd just have to wait til we received it and request a refund. So why can't any support agent email me a shipping label to send back the card reader like any other major retailer (Amazon, Target, etc.)? 

I know this wasn't an easy process for you,lm2021_2233.

Let me help by making sure you're able to request a refund for a QuickBooks product you purchased.

Since there is no physical product shipped, you are not required to send anything back to the Returns Department. Your license will be deactivated as part of the refund process. And you will no longer be able to use the product.

I know you've already called in. However, I'd still suggest getting in touch with our Customer Care Team. This way, they can help with your refund request.

I've also added these links to learned Intuit charges:

• What are the fees for QuickBooks Payments?
• Understand your credit card processing statement

Let me know if you have follow-up questions by commenting below. I'm always right here to help ensure you're able to get a refund. Just tag my name, and I'll get back to you.